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Kendall Regional Medical Center: Heart & Vascular Institute
- Miami, FL
About this business
Location details
11750 SW 40th St, Miami, FL, 33175, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is quite possibly the rudest bunch of people I’ve ever tried to deal with. I hope the staff are better at patient care than operating phones and answering simple questions
Business response:
Thanks for leaving your feedback Mike. We would appreciate the opportunity to learn more about the experience that led to these troubling comments. At your convenience, you can contact our Care team at 352-597-3090 if you wish to discuss further.
Horrible service no customer service experience by nurses or doctors
Business response:
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact us at 904-639-3714 or privately message us your contact information. We look forward to hearing from you.
The ER nurses are garbage and dont listen to a word you say, too busy flirting with the EMTs, 3 different nurses tried giving me an IV , I have 7 holes/wounds on my arms now bc they refused to listen to me when I said my veins are small and I have hypotension;I ended up going to a different hospital bc they almost killed me with medication I already said I was deathly allergic to. I should sue this facility for malpractice. 0/10
Business response:
Thank you for taking the time to provide this feedback. Patient experience and safety are a top priority, and we take concerns like this very seriously. Please accept our apologies for the challenges you experienced. These comments have been shared with our Patient Advocate and we would appreciate the opportunity to learn more. If you would be willing to speak with someone about your concerns please don't hesitate to reach out to (727) 819-2947 Monday - Friday from 8:00 a.m. - 5:00 p.m.
RecommendedMy encounter with everyone at Medical City Alliance was awesome. Starting with pre op to before after my surgery. I wish I could remember all of the nurses name but I can’t (sorry) however they were all really great!!!
I first have to mention, before I get to the actual review, that the X-ray technician was wonderful and kind. He was the only bright spot of this visit. I had to go to the ER on Tuesday, in the middle of a hurricane because I had fallen and unfortunately the walk-in clinic I would normally go to was closed. There was no wait which was good. I was seen by two nurses and then xrays were taken of my foot. Then Dr. Patel came in to abruptly tell me that “bad news, it is broken.” Then promptly told me I need surgery. Then poof he... read more
Business response:
Hi Jessica - We'd like to learn more about your experience so we can identify any concerns you may have. Please contact our Patient Services Department at 850-863-7603. We look forward to hearing from you.
By far the worst hospital I've ever been in. the nurse took my blood pressure on top of my IV which pulled it out they tried eight times to put it back in they gave up until the next day finally got it back in and then told me I was to be discharged an hour after they finally got it in even though the doctor told me he would give me 24 hours notice . the walls in my room were banged in TV barely worked every meal I got was cold a horrible experience if you have a choice do not stay here nurses bad doctors bad!
RecommendedI head both my kids at Wesley and it was a nice stay
Business response:
We're so glad to hear that, Kimm!
I'm currently sitting in the waiting room with no one else in here. gave a rating of 10 for pain and none of the drs or nurses care. I had to ask the registration nurse for a blanket because nobody gave me one, I'm sitting in a wheel chair in a robe because I'm in so much pain I couldn't get dressed. this is the worst experience. I feel like they don't care about me or my condition. and just now a woman walked out because nobody waited on here she was standing at the desk for 15 mnin. the nurse woman let her walk right in wi... read more
Business response:
Taleisa, please know we take your feedback seriously and want to apologize for any issues you experienced. We've shared this feedback with our Quality department and leadership team. If you'd like to further discuss your experience, our Quality Team is available to receive calls Mon. - Fri., 9:00 am - 5:00 pm at 941-798-6052 at your convenience. Thank you.
I'm currently sitting in the waiting room with no one else in here. gave a rating of 10 for pain and none of the drs or nurses care. I had to ask the registration nurse for a blanket because nobody gave me one, I'm sitting in a wheel chair in a robe because I'm in so much pain I couldn't get dressed. this is the worst experience. I feel like they don't care about me or my condition. and just now a woman walked out because nobody waited on here she was standing at the desk for 15 mnin. the nurse woman let her walk right in wi... read more
Frequently asked questions about Kendall Regional Medical Center: Heart & Vascular Institute
How is Kendall Regional Medical Center: Heart & Vascular Institute rated?
Kendall Regional Medical Center: Heart & Vascular Institute has a 3.8 star rating with 554 reviews.
When is Kendall Regional Medical Center: Heart & Vascular Institute open?
Kendall Regional Medical Center: Heart & Vascular Institute is closed now. It will open tomorrow at 9:00 a.m.
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