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Kelly Grimsley Cadillac
- Auto Parts & Supplies
- Odessa, TX
About this business
Kelly Grimsley Auto Group, located in Odessa, Texas, is an automobile dealer that offers a variety of cars, sedans, convertibles, vans, trucks and sport utility vehicles. Its new inventory includes models of various makes that include GMC, Honda, Kia and Mazda. The dealership s pre-owned inventory includes various models of Cadillac, Chevrolet, Ford, Hummer, Mercedes-Benz, Nissan and Volkswagen. It maintains a comprehensive inventory of parts and accessories that include brakes, rims and tires, alloy wheels, fenders and radi... read more
Location details
2306 E 8th Street, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Probably the worst car buying experience I have ever had. I purchased my new truck back in September only to find out that the sales manager (JR) screwed us over on my deal because he entered in the wrong information. So, instead of putting no down payment down (which was the original deal), I ended up having to put 4,500 dollars down; and under their payment terms. They were extremely hateful, would not answer phone calls, and practically dusted me under the rug. The funny thing is, if I wouldn't have called two weeks later... read more
Business response:
Andrea, After checking into this transaction it did happen exactly how you described because of an error in submitting your proposal to the banks so we sincerely apologize for JR Ortega's mistake, all we can really say is we are human and can make a mistake here and there. We're sincerely sorry!
Business response:
So glad to see that we left you with such a wonderful impression of us, Grace! Thanks for the perfect rating, and we'll be here if there's anything else we can do for you. -Your Team at Kelly Grimsley Auto Group
I have had nothing but problems with this dealership. The body shop was a nightmare. Took over a month to do my vehicle than when I got it back the whole roof leaked took back and the did a horrible job and it still leaked. Had to take to a family friend in Abilene he found the roof leak and the windshield leak and fixed it for me. Now I try and get the vehicle serviced have to wait over a week or leave for two days to get a supple service. Will never do business with this company again.
Business response:
We're disappointed to hear that we've left you with this impression of us, Gail. While we do run into occasional delays due to issues beyond our control, you're right to expect us to proactively communicate with you, and we apologize if we weren't clearer. While sometimes issues arise that can't be predicted, we're confident that we've hired only the best, and we stand behind the work done in our shop. That said, we're always happy to address any concerns you may have, and we'd be happy to discuss this further if you'd like ... read more
Business response:
Steven, thanks for that perfect rating! Always here if you need us! -Your Team at Kelly Grimsley Auto Group
Bought my car there in January, is up to get serviced at mileage on the service sticker. so i have been trying to get hold of the sales guy that i dealt with, no response. so i start calling to get an appt. to have my car serviced, always booked. so today i do this online, accepts my appointment, but then the service guy calls and says he is booked, that the cadillac/kias/hondas get appointments. I would have to leave my car there all afternoon to get serviced. so let me see, i am from big spring and will not wait all aftern... read more
Business response:
I'm sorry to hear that we've left you with this impression of our service department, Fred. But, we tried everything we could to accommodate you the day you came in, offered to put you in a loaner, so we could squeeze your Nissan Maxima in, offered to do it immediately for you at our HONDA facility, but you were completely unreasonable! All of our customers receive FREE LIFETIME OIL CHANGES and TEXAS STATE INSPECTIONS, and they are very understanding, not demanding, as you were, sir. -Your Team at Kelly Grimsley Auto Group
Horrible experience! We were ready to buy putting down half in cash for a new car. They told us the lowest interest rate we qualify for is 8-9%. Payments they were showing me showed more like 20% interest rate. I really wanted a Kia Sorento too. Lucky for me my husband went to Lubbock at Gene Messer Kia. They got us in the exact car I wanted at 2%. Payments are half of what KG showed us!
I wouldn't go anywhere else. They all did a wonderful job. The staff was amazing and very friendly. I got my car washed and detail. Love it.
Never Had Any Problems. AND THE OIL CHANGE & Inspection sticker are of no charge if you purchased your car from them.And Of Course If YOU Car Needs To Be Fixed Then YOU Pay For THE repair Service. And no matter where you go to repair your car it's always expensive.
Frequently asked questions about Kelly Grimsley Cadillac
How is Kelly Grimsley Cadillac rated?
Kelly Grimsley Cadillac has a 3.1 star rating with 130 reviews.
When is Kelly Grimsley Cadillac open?
Kelly Grimsley Cadillac is closed now. It will open on Monday at 8:30 a.m.
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