Kearny Mesa Toyota

Andrew D 

on BBB

a year ago

Some time ago, I took my 2016 FR-S in for its 60k mile service, which includes a tune-up/spark plugs. Immediately I noticed what would later be diagnosed (at cost) as a misfire due to a cracked spark plug. This at one point caused a check engine light, though allegedly no codes were read by techs.I didn't immediately return the vehicle because I foolishly trusted that this dealership wouldn't return my car to me with such an obvious defect in general, let alone one they themselves created.Six thousand miles later, well ahead... read more

Kathleen B 

on BBB

a year ago

i took my car in for a oil change due to my check engine light was on.. took car into dealership was told by rep that my car did not need a oil change due to its a newer car 2015 rave4 and that the oil is synthetic and that it does not have to be replaced every 3 month like you do on a older vehicle. So i believed him and he said we can do a 3 point star inspection to see what needs to be fixed. they came back to me and charged me $50.00 dollars and handed me a 2 page long things red/yellow/green issues found on my car. told... read more

Mike G 

on BBB

2 years ago

They REFUSED me service for my car. I have a ******** after scheduling the appointment when I got there they said they don't service other makes. EVEN though in the page they advertise service ANY MAKE AND MODEL !!!!!! I wish I could have known before going all the way there and going late for work for nothing. I spoke with **** but she did not care she just said did you want to speak with the advisor? ? I explained the situation and she just said is there anything else I can help you with?? ..... Very professional. 

johnny r 

on BBB

2 years ago

i bought a toyota prius new in 2016 and now had ****** miles on it and was serviced regularly at Kearny Mesa Toyota dealership. About a month ago all of sudden while I was driving it stopped and smoked coming out on the tailpipe because of a blown head gasketI had it towed since KMT was closed on Sunday. Then Monday I talked to service advisor and tell her about my car and she said I need to bring it to the dealership and they need to hook it up to the computer in order to diagnosed the problem. Wednesday I called her up and... read more

Sacha S 

on BBB

2 years ago

Wish I could give 0 stars. My complaint is too long for BBB characters allowed. Dont waste ur time! Will the manager ***** in finance and ******************* the ** are extremely pompous especially towards women. They can waste ur time for 4 days, but if you call them, they cant be bothered. Our sales **** ****** was great. They approved my son only to then say its pending but not to worry it will be allset. 4 days later called to say he wasnt approved and we needed to rerun the car. Top notch ???? NOT. Do ur due diligence b... read more

gloria O 

on BBB

3 years ago

If I could give them a 0 I would. this delership sells used cars that should be scraped. My daughter paid over 9k for a used car that lasted her 19 months. Oh, but only after she put in another 2k in repairs a few months after owning it. Now the mechanic at the dealer says the cars motor needs to be replaced and will be another 5k min to do that. Ridiculous. I know AS IS BUT seriously - you go to a dealer expecting to get a vehicle that is better than on ********** or whatever. worst place ever. I have bought a few used cars... read more

Steven T 

on BBB

3 years ago

Wanted to give you some feedback on my visit. The manager stated the wrong price and I had to look it up on your website so they would believe me, bad bad service. Then they added ***** for " an "part of the price" to the base price wowww shady that wasn't stated anywhere and I couldn't take it off! They also have ***** Blue book ads all over the dealer but the manager was going to give me ***** for my 2018 ***** accord with ***** miles no damage or issues which should be as less 26500-27000. Big SCAM. You are sure to be rip... read more

Eddie G 

on BBB

3 years ago

Worst dealer experience in my life RICH the older man in the used car side was very rude from the beginning did not help at all and made it feel like he judged me please beware of this man if you are a person like me that respects others because thats the way you like being treated do not waste your time with this guy the only reason Im leaving a 3 star review is because the manager was very helpful and treated us with excellent customer service but I will never go back because of RICH 

Sharon L 

on BBB

4 years ago

I am extremely disappointed by the service department. I have been a Toyota customer since 2010. I will reconsider my loyalty. The service department advised me that my battery replacement was covered under warranty. After towing my car to your service center, I was told that it was not. If Toyota had been honest with me from the beginning, I would not have been overcharged for a battery replacement ($262), paid for towing ($40), and wasted 2+ hours of my time waiting for the car to be serviced. AAA provides the same service... read more