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Joe Machens Capital City Ford
- Car Dealers
- Jefferson City, MO
About this business
Mike Kehoe Ford and Jeep is a branch of Mike Kehoe Auto Group, located in Jefferson City, Mo. The company is a dealership of Ford and Jeep, offering new and pre-owned inventories of cars, trucks and sport utility vehicles. The dealership s new car inventory includes various Ford models, such as Focus, Escape, F-150, Fusion, Ranger and F-250 Super Duty. It also offers various Jeep models, including Commander, Compass, Wrangler and Liberty. Mike Kehoe Ford and Jeep s pre-owned inventory includes Chevrolet, Dodge, and Lincoln v... read more
Location details
807 Southwest Blvd, Jefferson City, MO, 65109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I don’t EVER write reviews on these types of things, but I am beyond upset. Let me say that, my previous car I owned for almost 9 years and never had a single problem. Yes I know, all vehicles have their own issues. But I decided I finally wanted to upgrade to something new. I wanted something bigger than my tiny car. I had never been here before, but had seen their vehicles online and decided to check it out. Stopped by here one afternoon, found an equinox and decided to go ahead with the purchase. It was perfect for what w... read more
Business response:
We are very sorry to see this review for our dealership. Looks like there a lot of areas where we could have communicated more. Your comments are being forwarded to the general manager for his review and ask him to look into his. Again, we apologize, we should have done a better job in several areas.
I don’t EVER write reviews on these types of things, but I am beyond upset. Let me say that, my previous car I owned for almost 9 years and never had a single problem. Yes I know, all vehicles have their own issues. But I decided I finally wanted to upgrade to something new. I wanted something bigger than my tiny car. I had never been here before, but had seen their vehicles online and decided to check it out. Stopped by here one afternoon, found an equinox and decided to go ... Continue Reading
Business response:
We are very sorry to see this review for our dealership. Looks like there a lot of areas where we could have communicated more. Your comments are being forwarded to the general manager for his review and ask him to look into his. Again, we apologize, we should have done a better job in several areas.
RecommendedJust wanted to stop by to give a shout out to Tom in the service department (and the other guys who helped) in retrieving my ID that got stuck behind my console/dash! you guys are wonderful, thank you!
Business response:
Thank you, Jessica! We're glad Tom helped you have a great experience today!
No concern for the issue with my vehicle. The service team did not diagnose my vehicle in the manner I stated in which it occurs. States car is operating as it should even without diagnosing properly. Not satisfied and cannot recommend to anyone.
Business response:
We never want to make any of our customers feel this way. Your business is important to us and we strive to make sure we do everything we can to make our customers feel welcome. Your comments are being forwarded to our General Manager for his review and ask he look into this. Our apologies, we should have done a better job.
Courtesy of the gentleman that checked us in and he was very knowledgeable. His name was Dustin Prenger. Scale of 1 to 10. He gets a 10 tops.
Business response:
Thanks for sharing, William! We are so glad you had great experience with us.
Judy Obermeyer is a very good Salesperson. She can get things done in the service dept. when you have problems.
Business response:
Thanks for recommending us, Larry! We will pass this information along.
Went in for an oil change and tire rotation. Noticed they didn’t rotate my tires so I went back, reason was “they didn’t need it” is what I was told. Should be what the customer wants is what the customer gets. poor customer service in the service department.
Business response:
Taylor, we are sorry to see this review for our service department. Your comments are being forwarded to our General Manager for his review with a request he speaks to our Service Manager.
Keep appointments and get work completed in a timely manner.
Business response:
Thanks for the recommendation, Charles, for our Service Department Team. We appreciate it and hope to see you again.
Joe Machens is the place to go when looking for a car. The staff is friendly, professional, well informed, and willing to do whatever it takes to make their customers happy and satisfied. Special shout out to Billy Underwood and Joe Herx for working their tails off to exceed all expectations!!! Cannot recommend this dealership enough!!! It is clear they truly CARE about customers.
Frequently asked questions about Joe Machens Capital City Ford
How is Joe Machens Capital City Ford rated?
Joe Machens Capital City Ford has a 4.4 star rating with 2,811 reviews.
When is Joe Machens Capital City Ford open?
Joe Machens Capital City Ford is closed now. It will open at 8:00 a.m.
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