Jim Gilmore - State Farm Insurance Agent

Victoria P 

on BBB

5 years ago

When we got another vehicle, we called them and set up insurance, also chose the stacking option which they told us would be another $27 and it would be added to my next bill (auto pay). 6 months later we got another vehicle and called them about it, they advised us that the insurance was cancelled because the $27 was never paid. First of all, we were told it would be on our next bill which is set up for autopay. Second of all, we never received a phone call, email, text, or letter in the mail stating we owed $27 nor did we ... read more

Gloria L. 

on BBB

5 years ago

State farm has now taken off the monthly fees. However if you have multicar discounts and 1 or 2 cars are not up to date on the bills they send you a new bill but not explaining the change in policy. I had my policy changed with a 14.10 and no explantiom other than change in policy. Wrong they are slick not putting what the real reason is. we need to stop State farm in the future on how they bill. They are trying all they can to get every penny out of the customers. State farm has changed so much where they are loosing focus... read more

Deborah C 

on BBB

5 years ago

State Farm auto has been my insurer for 35 years. My car was totalled by an elderly disoriented man. He had cut rate insurance and I was offered half the cash value needed to replace my car. I switched to my insurance. State Farm offered me $1300 more. I still needed an additional $6000 to replace my car. I filed with the ******* ********* ****. State Farm had **********(they create independent sales listings) create fake sales listings and submit them to the ******* ********* ****. I knew my car wasn't selling for those pri... read more

Dan V 

on BBB

5 years ago

I was almost a 10-year customer. I requested full insurance on a motorcycle only to find out that my coverage lacked Personal Injury Protection, and who knows what else, which is why I specifically asked for full coverage to be applied. Upon discovering that I didn't have PIP coverage and getting stuck with a $2.5k medical bill I simply asked why that coverage wasn't applied... Multiple times... for over 6 months. No one ever answered my question. Not my local agent. Not the corporate office. No one would give me an answer. ... read more

Kimberly H 

on BBB

5 years ago

My car was stole oct 17 I wasn’t informed I had to call my home insurance till Dec 5 I contacted State Farm was assigned a agent. I send in my inventory report my Mac book $1300 and my A**** Watch was in the car in my A*** Book bag he told me to send pictures or recites well being the stuff is now over 2 years old I didn’t have recites but I did have pictures. I spoke with a manager and she informed me she understood and pictures were good. Well Mr. Jeff W***** wouldn’t pay for these items. I feel this is wrong and will neve... read more

CJ B 

on BBB

5 years ago

I had a business policy for 12 months. I told my agent that well before the 12 month mark that I did not want to renew it. I sent an email to her a month before reminding her of this. I still have it in my records. Soon after the 12 months I sent a message on Facebook to the agent, again reminding her that my policy should be not have been renewed. It was. Not only was the policy continued, but I had a payment taken for the renewed policy, again, not something that I wanted. I called the 800 number and did not get anywhere. ... read more

Melissa 

on BBB

5 years ago

Not sure if this will get anyones attention but.....state farm has had my phone number listed under one of their agency's for years now and everyone i have talked to keeps telling me to call this number call that number, your basic run around, pass the buck BS. Listed on the Pilsen illinois BBB site and they are about as much help as state farm!!!!! 

Dennis K 

on BBB

5 years ago

I was with state farm for over 23 years and my agent ***** **********total screwed me over as well the headquarters. Her employee total ruins my policy and the headquarters did not care either. I paid every 6 months and it only took 10 days in June to screw up my policy. I tried to get the headquarters to help before I had to find insurance before the first of July but they did not care either. I waited until the last day before I had to get a new auto insures policy with another company. The customer service really stinks i... read more

Nancy B 

on BBB

5 years ago

StateFarm. Were very unprofessional and lack of communication between the head office, the agent and client (me). I was a State Farm home-car client 1997-2010 without claims. I moved to Canada 10 years where I was a client of T* ******* ******** ********* for 10 years. No claims. I came back to the US in 2019, went back to StateFarm insurance for my car & home. I provided the State Farm agent with my good standings referreral letters from T* ******* ********* Canada. I paid my policies. Not one single speed or parking ticket... read more