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Jim Ellis Toyota Service Center
- Auto Repair
- McDonough, GA
About this business
Location details
144 Hwy 81, McDonough, GA, 30253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | 7:30 a.m. to 7:00 p.m. |
Easy enough to deal with but they quoted me a price higher than the advertised price on cargurus.com so I declined the deal they offered.
Business response:
Thank you for your feedback. We apologize for any confusion regarding our pricing. We always strive to offer competitive and transparent pricing to our customers. Please let us know if we can assist you with any future car needs. Thank you.
Up and better than the the others
Very helpful in the vehicle I was interested in.
Business response:
Thank you for your feedback! We're glad to hear you found our team helpful with the vehicle you were interested in. We look forward to assisting you again at Jim Ellis Toyota of McDonough.
Communication was great. Very professional employees
Business response:
Thank you for your kind words! We’re delighted to hear that our team’s communication and professionalism made a positive impression. Providing an excellent experience is our top priority, and we’re here for any future needs. Thanks for choosing Jim Ellis Toyota of McDonough!
One of the BEST auto shopping experience and PERSONALIZED services I had unfolded to me this year !! ALEXANDRIA J was informative, shared real videos, and her follow up was Great!!! She listened to my Description and Concerns and worked hard to find the right SUV and she did!! I am loving my New Venza Limited from Jim Ellis and staff!! Courtesy seemed to be a forerunner in this Dealership!! This is your ONE STOP TOYOTA PLACE IN GEORGIA!!! Thank you...for your internal integrity Joy G
Business response:
Thank you so much for sharing your exceptional experience with Alex and our team at Jim Ellis Toyota! We're delighted to hear that your journey shopping with us was personalized and met all your expectations. Alex's dedication to providing informative and genuine service clearly made a significant impact, and we're thrilled she found the perfect Toyota Venza for you. Your kind words about the courtesy and integrity at our dealership are greatly appreciated, and we are proud to be your chosen Toyota destination in Georgia. We... read more
I reserved the car that was interested in to drive it that didn’t say that they can sell it if I don’t come in right away so I went in on my convenience couple hours later and a car was under contract so always extremely disappointed and very very upset so I probably will stay away from Using this particular location or chain sales reps or sales agent because this is unacceptable Had I known I would’ve come in and secured that vehicle in anyway I can. It was just unacceptable practice that’s for sure. I wasted my time and wa... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you faced during your visit. We understand how upsetting it is to reserve a car, only to find out it's no longer available when you arrive. Your feedback highlights an area where we clearly fell short, and we apologize for the miscommunication and inconvenience. We will be reviewing our reservation process to prevent this from happening in the future. Your time and trust are important to us, and we're sorry that we di... read more
Alex (salesperson) responded right away and was very helpful. I went to the dealership to see this car and another one like it. Salespeople were great but the cars were pretty rough, especially to be 2022's. The seats were stained and the fabric was worn and the interior just felt gross. The website said NON-Smoker, but one of the cars had a hole burned in the seat and the other car reeked of pot! Maybe this is normal when looking at a used car, I have previously just purchased new. However, the only reason I wanted to trade... read more
Business response:
We appreciate you sharing your experience with us, and we apologize for the condition of the cars you viewed. Your feedback is important to us, and we'll address this matter with our team to ensure we provide the highest quality of vehicles for our customers. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We value your interest in our dealership and hope to have the opportunity to serve you better in the future.
Jim was the best.
Business response:
Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars!
The dealer would not accept a pre-approved BA auto loan that was already approved, but wanted to run another credit check claiming that my credit was locked due to a fraud. Not sure how they got the information and BA was able to run the same credit check to approve their auro loan. The sales person was not helpful and when I contacted another sales person, she refused to call me back after asking me to wait ten minutes and she would call me. Oh well, it is my money.
Business response:
Andy, we are so disappointed to learn of this situation you have described. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Frequently asked questions about Jim Ellis Toyota Service Center
How is Jim Ellis Toyota Service Center rated?
Jim Ellis Toyota Service Center has a 4.1 star rating with 379 reviews.
When is Jim Ellis Toyota Service Center open?
Jim Ellis Toyota Service Center is open now. It will close at 7:00 p.m.
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