Jerry Ulm Chrysler Dodge Jeep Ram

Ken S 

on BBB

3 years ago

I would have gone lower. I have been a Jerry Ulm customer over 50 years & this was by far my WORST experience ever. Not just with Jerry Ulm, but with ANY organization. 1. The service advisor, Robert G., was rather rude and was more interested in his personal phone calls than helping clients. The 1st time I spoke to him he said, "OK I'll check on that dude." Who says that to a customer outside of a surf shop. When I dropped off my vehicle, he motioned to another advisor to help me, because he was on hold for 45 min. with pers... read more

Jesse V 

on BBB

4 years ago

Jeep and the dealership are very deceiving, it's ok for the dealer to give you verbal agreements, but you being the buyer need to have it on paper and signed. June 29th, I reach out to ***** *** about wanting to get a Jeep Cherokee L Overland built fully loaded. I get an email from Jordi Prat 111, reaching out to me about my build. I reply about my trade in and build and never get a response back from Jordi. I get an email later assigning Manny a salesman to me. So I come in with my trade and ready for my build on a given da... read more

Marielena L 

on BBB

4 years ago

Nothing more frustrating than having service for a simple oil change and tire issue (have the insurance) then having the tech put the new tire on the incorrect side (huge safety issue). Paperwork was correct, advisor did their job however it must be difficult to determine FRONT PASSENGER from FRONT DRIVER. Then trying to determine how long to correct the issue and no one can say. Its a tire, not an engine. 

Walter F 

on BBB

4 years ago

July 14, 2021 I bought a 2021 Jeep Wrangler Sahara from Eastgate Chrysler (Indianapolis, IN). The brake light came on with 100 miles, July 16, 2021 Eastgate stated the chip had to be reset, the light came back on 200 miles down the road on the way to Tampa FL. Brake light is on/off for a few days. July 22, 2021 Jerry *** took the Jeep info service, two days later July 24, 2021 and says the part will arrive Sept 2, 2021. The real issue is I bought a new vehicle that was broke out the box, I believe Chrysler had known about t... read more

NM 

on BBB

4 years ago

I took my car in for a recall and got an oil change while I was there. FIRSTLY they put the WRONG oil in my car! 1. I have a Dodge Charger, which they sell, so how could they possibly get this wrong?! The OIL CAP ALSO SAYS the correct type of oil to be used so again HOW COULD THEY HAVE PUT THE WRONG OIL?! This could have damaged my engine if I didn't meticulously read the receipt before leaving! They probably do this all the time to unsuspecting customers damaging people's engine! They sounds like fraud/scam to me. There is ... read more

Heather S 

on BBB

4 years ago

January 2021, I brought my Chrysler Pacifica MiniVan to Jerry Ulm Chrysler Dodge Jeep Ram located at 2966 n Dale Mabry hwy, Tampa, FL 33607 for it's 30k service maintenance. While there, I was told my van needed a new transmission (apparently this was a known issue with my make and model) and that they didn't have any transmissions in stock and it would be about two weeks before my van would be fixed. While in their possession for two weeks, my van was in an accident caused by one of the service advisors. This was all unbekn... read more

Luis D 

on BBB

4 years ago

I purchased a Dodge Ram 1500 from this dealership in May of 2020. Within 3 days, the windshield was completely cracked, the left side of the truck had a suspension failure, there were issues with the fuel injectors, and the brakes weren't working well. The dealership refused to handle the cracked windshield, and I had to make an insurance claim to get the windshield replaced. They took the vehicle in to take care of the suspension, fuel injectors and brakes, however, delayed the diagnostic of the issue until the vehicle was ... read more

Marie K 

on BBB

4 years ago

Deceptive warranty behavior by Kyle ****** I. Financing. I purchased a used 2015 Jeep Wrangler 2door on 11/4/2017, with 31,698 miles on it and the Gold Plus Warranty for $1,829.00. When purchasing the vehicle I expressed I wanted a warranty included. The sales guy stated I had another year or 36,000 miles left on the initial warranty. Then Kyle ****** sold me the Gold Plus Warranty explains it would last 7 years or 100,000 miles. I figured I was set since the car had very low miles. Turns out the vehicle's originally warrant... read more

Kevin E 

on BBB

5 years ago

Horrible experience!!! Jeep was still under warranty and the idler pulley snapped and serpentine belt broke and they would not cover the replacement of the engine on a 2018 Jeep! Killed my battery and I got a kick in the **** on the way out for $200. Engine was $10,000!!! Then they would not take my check. Horrible horrible experience . The worst . Stay away at all costs