Jerry Ulm Chrysler Dodge Jeep Ram

Jay P 

on BBB

2 years ago

Dropped my truck off to be serviced misfire code to "fixed testing it now"to "need a engine"no rental months later still being patient no one has reached out to me yet still calling them and being lied to" tomorrow tomorrow tomorrow"frustrated 1/23 now 3/23 service technician management very professional thought the dealership would have been my best option????iidk 

Roderick b. 

on BBB

2 years ago

purchased a Fiat 500x 6/29/2021. The salesman Leo was great. I purchased the service contract with Sergio D. (Finance) with the car. I came the next day to cancel the service contract. Sergio was very upset at the fact that I was canceling, he was very unprofessional. I signed paperwork to cancel. However, the cancelation was never sent to the finance company. Fast forward a year and a half later this dealership only wants to refund half the amount of the contract. Do not trust this dealership especially SERGIO D. they are v... read more

William C 

on BBB

3 years ago

I purchased my 2016 jeep from here . Within the first 30 days I was in a rental car. Its been serviced 5 times all on the same issues starting from the first 30 days we purchased it. This has been an unrealiblbe vehicle with problems and now my jeep has completely went into **** mode and I am stranded all of this with in 6 months. Ive had it 6 months. Jerry wants me to tow it in on my dime and go with out a rental car then diagnosis it and then give me an estimate on what it will cost to fix it. I can not afford to fix somet... read more

Victoria B 

on BBB

3 years ago

You guys have to have the most incompetent service department ever, we bought a 2014 **** Escape from USAUTO Sales at noon on 11/09/22 (Wed) and not even 5hrs later it overheated and the warranty department had a towed to the nearest service center, which unfortunately was Jerry Ulm, a service center associate did the intake and the paperwork and told us they would reach out the next (Thurs) about what's going on, so the next day they reach out to us and tell us that it was simply that the car was missing The reservoir cap a... read more

Michael G. 

on BBB

3 years ago

I bought my Jeep from them July 22 and I live 35 miles away and they promised they would work with me for service. I made an appointment for an oil change for a 11AM on their webpage. Got text confirmation, and the day of the appt got another text confirmation. I drove 45 minutes arrived a half hour early and a employee asked what I needed showed them my confirmation of service and he said the web page will make appt but if I looked at the small print you cant make appt for a oil change. I showed him the confirmation from th... read more

Martha L. 

on BBB

3 years ago

I got my 2022 Ram 1500 In January of 2022. Since getting the vehicle I have constantly had to take the vehicle back for constant repairs that they do not know how to resolve. I have spoken to them on several occasions and brought my vehicle several times. They cannot fix the screen that is constantly going in blue especially when putting the vehicle in reverse which does not allow you to use the rear camera. Also when listening to music the speakers go out in this order from driver side speaker, then passenger side speaker, ... read more

Miguel D 

on BBB

3 years ago

Was told to give the info on my car for trade in semd pictures etc I gave them my info to the sales director but he never did get back with me after all that what a waste of time if u cant call back dont waste my time had emails an everything ......reguardless come on 👎😡 

Miguel D 

on BBB

3 years ago

Was told to give the info on my car for trade in semd pictures etc I gave them my info to the sales director but he never did get back with me after all that what a waste of time if u cant call back dont waste my time had emails an everything ......reguardless come on ð???ð??¡ 

Luis A 

on BBB

3 years ago

Put down a deposit on 06/11/2022 after pre-ordering a new truck. A sales manager called me and notified me that my pre-ordered truck was going to be sold to another client. The Jerry Ulm dealer kept the deposit. Beware that even if you put down a deposit for a pre-order vehicle, the Jerry Ulm dealer will do whatever they want with any vehicle...their motto: let's make money and screw the client.