Jeld-wen Door Systems

GREG R B. 

on BBB

7 years ago

We live in a village with 174 homes. When this Village was built Jeld Wen Windows received the contract to supple all the windows for this Village, it was built approximately 15 years ago The seals broke on most windows in the Village and were replaced by most homeowners, We had 10 windows replaced by Jeld Wen Windows in the last two years. Now one of these windows has developed a crack in it. I contacted Jeld Wen and they said the warranty was for only one year. The window in question did crack because of either , not made ... read more

D. C. 

on BBB

7 years ago

I just got off the phone with Jeld-Wen Customer Service. I ordered two sets of double glass doors to use between my family room and patio. I recently noticed that the metal wheels on the bottom of the screen doors had rusted and rusted so badly that it ruined the vinyl frame. When I ordered these doors through Home Depot I was told they came with a lifetime warranty, which is the reason I ordered vinyl. Jeld-Wen customer service told me today that yes, the doors do come with a lifetime warranty, but not the screen doors. I w... read more

Paul J. 

on BBB

7 years ago

JELD-WEN door and door hardware warranty is sub standard and below what other in the industry offers. They are quick to point out things are not covered by warranty when you have issues. 

Mr Spector 

on BBB

7 years ago

Extremely disappointed in this company. I bought a new home. I have had several defective products installed by this company (windows and doors). At my 30 day inspection i asked to have this addressed and the builder managed to replace the doors and a few windows. I have been in my home for almost 4 years now and i had an inspector come in to look at my windows due to condensation issues. It turns out the window seal was broken and it is a common issue with this company. The inspector had mentioned to me that this is now a w... read more

Craig 

on BBB

7 years ago

Very poor customer service. They transfer you around when you call. I tried to order replacement parts for a casement window. It took five days to get the quote. I kept getting the response "I have to wait for it to return from proofing, then I will send it." from Valerie B***. Finally I ordered the parts but had to pay $60.00 for shipping on three parts that could have easily fit in a flat rate shipping box but they didn't. When they arrived they were the wrong side of the window. I called instantly and they said they would... read more

Christine B. 

on BBB

7 years ago

I purchased Jeld-Wen doors from Home Depot in West Sacramento, California on 9/9/2013 for $1199.80. On 10/16/2013, the doors were delivered to my house by Home Depot. The doors were installed by a Home-Depot-sponsored contractor on 10/18/2013. On May 27, 2017, without any provoking incident, the glass on the right door (the one that generally remains immobile), began to shatter spontaneously. We contacted Home Depot in person immediately. We were informed that our door was still under warranty and referred directly to the Je... read more