Jeld-wen Door Systems

Penny G 

on BBB

6 years ago

I bought 72,000 dollars o windows and doors. The 3 French doors were 4,000 each. They were cracked and would not open from day 1 if moving in. After one years of consistantly calling they sent a man from Georgia to Alabama 2 times to fix 1 door. Then when he couldnâ??t do it they sent 2 men from Fourt Payne,Al.Within one year the new door was cracked. The other two are completely stuck where you canâ??t turn the lock. Mildew is coming in side from out in these 2 doors. I have owned 5 homes and now number 6. They give me a ha... read more

tom K 

on BBB

6 years ago

contaminated glass surface will not clean 

G. M. 

on BBB

6 years ago

Based on my experience, Jeld-Wen Windows & Doors are below standard or average quality and worse they have poor customer service. Three years ago, we purchased a home and completely remodeled it top to bottom. Living in ********* ***** *******where hurricanes happen, we replaced all of the windows and doors with Premium Atlantic Vinyl impact glass, plus the front door and sidelight which are impact. On this BBB website, it is interesting that 65% of the reviews are NEGATIVE, especially pertaining to customer service. What a ... read more

Chris H. 

on BBB

6 years ago

The doors seemed good but we had a leak in one and it fogged up. They were very quick to offer to replace the door which was fantastic. The problem is they cancelled the installation many times which is highly frustrating and expensive as we need to travel over 500 miles to that home. The first time they shipped the wrong door, the second time it was damaged, this third time they are cancelling without explanation. They have no regard for our time. 

Heather 

on BBB

6 years ago

I wish I could give them 1/2 a star! Paid $5200 for a beautiful door with sidelights. When it was unwrapped and installed, the screen door was completely broken. It took 3-4 months for a rep to come out to the house because they were insisting that they don't ship doors with screens attached. Obviously we got someone's return and it got reshipped to us, for $5200!!!It took six months for them to approve the replacement, hut when I didn't hear anything I called back, and they said because I never set up the appointment, my do... read more

Ted 

on BBB

6 years ago

Warning!!! - DO NOT BUY JELD-WEN products for your home! Their Warrantys are less than Four Months!!! Save your money, read through completely. My Experience- I ordered a Jeld -Wen Builder's Series Vinyl Sliding Patio door from Menard's. I ordered it after looking at the display on the floor and seeing that it was exactly what I needed. I ordered it in December 2017. It was delivered in January. Due to weather it was not installed until late March. It was then that I discovered that the screen door was not the same one as wa... read more

C. F. 

on BBB

6 years ago

DO NOT ORDER JELD -WEN. We ordered 2 swing doors, 2 sets of bifold doors (through Home Depot). It has been SIX MONTHS and still no delivery or indication of when the doors will ship. I've been in contact with a JELD -WEN rep that cannot provide any answers, much less an estimated ship date or delivery date. The doors were not custom by any means, the order was not a large order. JELD -WEN has promised numerous delivery dates and not delivered, not shipped, no explanation for delays. JELD -WEN has awful customer service. Home... read more

K Finkelstein 

on BBB

6 years ago

I had to call three times. Finally got to the right person who had a really crappy attitude. My $6000 Aurora fiberglass door with sidelights and specialty glass inserts began flaking. It isn't exposed to the elements and is obviously a manufacturing fault. Because it was out of warranty (which is also ridiculous, given the price and the benefits they claim over wood) i was told to fix it myself. Thanks for the terrible back end service. it's a shame because everyone I've shown the door to has been really impressed with the l... read more

C. b. 

on BBB

6 years ago

I ordered a custom door from Jeld-Wen through Home Depot in Brooklyn Park, MN on 4/11/2018. At the time of the original order I asked if there was any backlog with Jeld-Wen orders and was informed they had a problem last year but this year they are caught up and I should have my door by 5/17/2018. Since that time I have received 4 emails that the estimated delivery date has been extended, the most recent being today where it is now estimated to arrive on 6/5/2018. When I called their customer service number I heard nothing b... read more