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Jeld-wen Door Systems
- Door Sales/Installation
- Grinnell, IA
About this business
Established in 1960, JELD-WEN is one of the privately held, leading manufacturers of windows and doors in the world. The company operates more than 150 facilities in over 20 countries. It offers products under the JELD-WEN brand. The company provides garage, wood, fiberglass, steel exterior and patio doors. JELD-WEN also offers vinyl and aluminum windows. The company manages a design center that provides consulting and project planning services. In addition, it offers warranty programs. The company uses the Phantom Screens t... read more
Location details
911 Industrial Ave, Grinnell, IA, 50112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Jeld-Wen slider from ********** with the blinds in the glass the lock on the slider has already broke. I had to purchase the lock through **********. Purchase the lock November 15th they said I'd have it the day before Thanksgiving now they're looking at the 12th of December four weeks for a lock When jeld Wen is only 5 miles from my home that's kind of ridiculous
We ordered 4 Jeldwen vinyl windows, and two of them leak and one is rusted. After months of calls and emails, most of which go unanswered, they sent a large crate of unnecessary glass, and didn't communicate about when a technician would come to inspect/repair. The guy they sent was more interested in confirming that there was another reason for the leak. Spare yourself the annoyance and expense, and don't buy Jeldwen products.
Business response:
We have reviewed the service report for this consumer, which indicates there were no signs of leaking at the time of the visit. The glass provided is a standard precautionary practice, and no charge to the consumer, when removal of glass is required to perform a test. Because the consumer indicated the window was no longer leaking, the test was not necessary, and the consumer has retained the glass and will monitor the window for any further issues. We regret that the consumer was dissatisfied with JELD-WEN products, but we ... read more
This is very poor quality product for high quality price. I have pictures and emails to prove this. Don't waste your time or money with Jeldwen product. Eliminate the future frustration by buying a good product to begin with. I've gotten zero after sales service and they offered $100 compensation. Ordered in June and only received re-order ( wich came in with same issues) 6 weeks later. Worst decision I have made for my home.
Seeing as Jeld-Wen is the parent company of La Cantina Doors this review applies. My experience has been less than and I have actively steered 2 potential customers of the La Cantina Servery window away from both La Cantina as a supplier and Pelletier Company of San Diego as a supplier for any window needs. I could write a novella on the woes of my window order - currently on the 2nd window that arrived incorrect. I have received 3 different reasons as to why I cannot order the servery window, as displayed in the La Cantina ... read more
Business response:
We apologize for any disappointment you may have had with the product you ordered. It is our understanding that there have been some engineering updates since the showroom model was manufactured. Service technicians are scheduled to provide replacement components within the next few days, and once those are installed, we are confident the finished product will meet the consumer's needs.
I purchased Jeld-Wen custom doors via ********** that were sold to me as "28 days or less" doors on 4/27/19. "28 days or less" meant they would be manufactured in 28 days or less & were promised to be delivered to ********** on 5/25/19 or earlier. They were delayed until 5/31 because of "bad materials." On 5/30 they were delayed once again because of "bad materials" and the new ETA was now 6/7/19. On 6/6/19 I was alerted by text that once again they would be delayed another week, now 6/14/19. **********'s hands were tied & a... read more
Business response:
On behalf of JELD-WEN, we apologize for any inconvenience you have experienced due to the delay of your recent order. Occasionally manufacturing issues, supplier delays, or shipping issues can cause an unpredictable delay in delivery. As we understand it, this consumer's order was cancelled and the purchase price was refunded.
Bought brand new vinyl windows and have ants that make there way through the windows. This was 3 months after install. Made a claim through Lowe's that I had them installed. Jeld-Wen said they do not guarantee there windows to stop insects. They said that there windows are not manufactured to stop insects or letting out you air conditioning. Very poor customer service do not purchase from this window manufacture.
Business response:
We regret that this consumer is dissatisfied with our products but have found no indication that there are any defects in our products. Thanks, JELD-WEN Law Department
five years ago I purchased an outside door from Jeld-Wen thru Home Depot,had what I thought was a fiberglassed trim and door ,just the bottom, now it is rotten on the bottom of door and they tell me no warranty on this This was a door that had to be ordered,it has two panes of glass and blinds built into it Not a cheap door ,$ 350 , and would not last five years,terrible product and not warranted
Business response:
JELD-WEN has reviewed the claim submitted by the consumer. The photos of the damaged area indicate long-term failure to inspect and maintain the product, as well as a missing weatherstrip pad that should have been applied at installation. The claim was properly denied as excluded from warranty coverage. Thanks, JELD-WEN Law Department.
Two of my new windows (installed 13 months ago) have been leaking due to manufacturing “glazing defect”, not installation error. So much water damage has been incurred including drywall mold and buckling of my also new hardwood floors. The windows are under warranty so I have been dealing with customer service to get them replaced. The customer service department is a nightmare to deal with and has taken so long to resolve this issue. I was told that once my claim and all the evidence was reviewed that the windows would be r... read more
I ordered (2) 36" black casement Jeld-Wen awning windows through The **** *****. The windows were just to let a little light into my detached garage, so I wasn't designating a huge budget towards the project. The windows were nearly $500.00 per unit, however. They had an estimated lead time of 1-month before I could pick them up from the store. I was contacted by The **** *****that the windows had arrived but one was completely damaged in shipping from the manufacturer. They notified me that they would re-order the window bu... read more
Frequently asked questions about Jeld-wen Door Systems
How is Jeld-wen Door Systems rated?
Jeld-wen Door Systems has a 2.7 star rating with 186 reviews.
When is Jeld-wen Door Systems open?
Jeld-wen Door Systems is open now. It will close at 6:00 p.m.
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