Jeld-wen Door Systems

Eric M. 

on BBB

7 years ago

I ordered some French doors through Lowes to be make by Jeld-Wen. The order was placed on Dec.4 2017. they were to be delivered on Jan,3 2018. the date was pushed to Jan.9th then Jan.15th then Jan,22nd then Jan,29th. Well today is the 29th and still no doors. The management of Lowes has contacted Jeld-Wen several time and each time it has been a different excuse. Several people I have contacted told me they had the same experience with this company. 

Ben A. 

on BBB

7 years ago

I purchased four large picture windows, vinyl, 67 inches by 104 inches. I was ready to install they arrived at home depot took two home found scratches all over one with buff markings and small scratches on other one. Took them back to return and inspected the other two and sure enough scratches. So home depot ordered me four new ones which I should have switched manufacturers at this time but didn't. I tried to relay the message to inspect the next four. Two weeks later couple snow storms of snow into the house I got the ne... read more

Pat Sullivan 

on BBB

7 years ago

<p>Our contractor purchased a Jeld-Wen french door for our master bedroom in October 2016, and installed it soon afterwards. When the winter rains came in February/March 2017, the door leaked. My contractor is in Oregon and we live in Washington; when he returned in April 2017, he determined the leak was a defective glass panel in one door and had me contact Jeld-Wen. Several weeks later, a Jeld-wen technician came out and replaced the glass panel, but did not test the repair. Several months later (October, 2017 - the first ... read more

Deborah T. 

on BBB

7 years ago

We purchased a Jeld- wen French Patio door in 2007, about, I have been trying to order a part to fix my door, the entire strip between the doors which I believe is the astragal need to be replaced, I was told to get the number off the glass and I did, then I was told to send pics of the damaged part, I did, the door is not under warranty anymore so they told me to locate my purchase papers for model number, I cant locate those. I have done everything they said to do. All I want is the part to fix my door, bugs come in, and i... read more

Tim E. 

on BBB

7 years ago

I just built a new home in Klamath Falls, headquarters location for Jeld Wen, and the Jeld Wen windows that we got through Parr Lumber are a disaster! Grids do not align in the windows and there are large gaps in the grids that make them look very cheap. The grid in a window on the front of the house actually fell apart inside the window and looks horrible so I left the Jeld Wen stickers up so people know not to buy them. We've waited TWO months for warranty repair and have heard nothing yet. Ironic thing is that we built in... read more

James C. 

on BBB

7 years ago

I ordered a door from Home depot on Oct. 3rd the company that Home depot uses for doors is Jeld- Wen door systems. I have been told 11 times that my door would be delivered but No door. I contacted Jeld-Wen many times and they keep on telling me that the doors is on the next truck. On Dec.6 I contacted Jeld-wen they promised me that I would have my door on Dec 8th. Today I received an e-mail that the door would not be here until Dec.22 this is another lie. My door is already paid for on Oct. 3rd. 

C W 

on BBB

7 years ago

If you can avoid doing business with Jeld-Wen, you'll save yourself a lot of time. All I needed was a replacement lock for my slidding patio door. After numerous voice messages and online emails, Finally after a month, somebody replied to my emails. The emails then went back and forth with little assistance. They just gave me the run around, its now been over two months and I still can't lock my patio door. Their warranty doesn't seem to mean anything. So instead of delaying things any longer, I just ordered the part require... read more

Ryan T. 

on BBB

7 years ago

Purchased a door from zanesville Home Depot from jeld wen doors in Pataskala, Ohio. I was told I would recieve my 2400 dollar door every week. They told me That for 2 months. If it wasn’t this Wednesday. It’s be next Wednesday. No apologies. No communication. Just 300 off my door. That’s it. Building a house I. The process and had no door on it for 3 months. 

Scott R. 

on BBB

7 years ago

Waited 3 month for a single door that they keeped putting off every week and then saying we agreed on the put off