This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
James Motor Company Mercedes-Benz
- Car Dealers
- Lexington, KY
About this business
Location details
2440 Richmond Rd, Lexington, KY, 40502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good Job
Business response:
Hello Kerry, Thank you for taking the time to share your feedback and 5-star rating. Please let us know if we can be of any further assistance to you now or in the future. Kind Regards, Your Friends and Family at Fletcher Jones Imports
Very professional dealership from my initial inquiry to completed sale. Excellent communication and customer service from start to conclusion. Christian and Frank took care of all my concerns and ultimately delivered my vehicle. Very pleasant experience
excellent
Business response:
Thank you for taking the time to share your review!
Very helpful, respectful, and courteous. Made negotiations pleasant, and they were very flexible. Really positive experience.
Made an appointment to buy and test drive a car. Told them I and driving from two hours away. I get there and they said they sold the car. Never contacted me and lie and said they did.wasted my time, gas and money
Good response
Business response:
Hello, Thank you for your kind rating! Our goal is to provide the best experience possible. If we may be of further assistance today or on the road ahead, please feel welcome to contact us. Kind regards, Kimberlee Camargo Reputation and Brand Manager kim.camargo@fletcherjones.com
Contact was fast and courteous! Great rep!
Business response:
Hello Kidstang, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario
Called back just sold the truck before I could look at it.
Business response:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Neil Potter, General Manager npotter@mbboerne.com
Regardless of negotiations, was unable to get a quote, approval or answer on out of state shipping. I’m not sure why this was listed for Nationwide viewing, but the dealer certainly wasn’t interested in out of state proposals.
Business response:
Ghengisahn, I apologize for the inconvenience you faced with out-of-state shipping inquiries. We strive to provide clear communication and it's disappointing that we fell short here. Please feel free to reach out so we can address your concerns directly. Thank you, Bill McFadyen - General Manager - bmcfadyen@lcmotors.net
Frequently asked questions about James Motor Company Mercedes-Benz
How is James Motor Company Mercedes-Benz rated?
James Motor Company Mercedes-Benz has a 4.6 star rating with 1,051 reviews.
When is James Motor Company Mercedes-Benz open?
James Motor Company Mercedes-Benz is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com