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J. Pauley Toyota

4.4

About this business

Location details

6200 S 36th St, Fort Smith, AR, 72908, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
4.41,444 reviews
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Matthew C Mock's profile image
Matthew C Mock 
6 years ago

From start to finish an absolute joke. I asked you guys to run my credit 3 times and you ran it 9. Then when I tell my salesman this two weeks later and show him the lenders he ran it threw he wanted to argue with me about it. I will never recommend this place or James Summers. My credit score dropped almost 20 points. Thanks J Pauly for confirming what I already knew about the car business. 

Angie Norbury's profile image
Angie Norbury 
recommend  Recommended
6 years ago

Howard Drake was awesome 

Lauren Roberts's profile image
Lauren Roberts 
6 years ago

We bought a used truck here on a Saturday and it broke down the following Monday. It was 6am so we had to have it towed to the nearest garage. We left with a $400 bill. I called J Pauley and they told me I should have bought the extended warranty. Literally a full day after we bought it this happened. To make matters worse, we are return customers. We purchased a brand new 4 runner about 3 years ago from here. After several phone calls made on my end, they finally said they would send $100. 🙄 That wasn’t enough for me, but ... read more

Lois Gray Wade's profile image
Lois Gray Wade 
recommend  Recommended
6 years ago

Willing to meet your needs. 

Sera McKenzie's profile image
Sera McKenzie 
6 years ago

Horrible — I’ve been trying to get paper work processed for over a month an a half. I do not receive callbacks, only short emails. Customer service is 0/10. Nothing is being processed correctly. Your finance department needs to get it together. Will never do business with this dealership again. 

Nick Maestri's profile image
Nick Maestri 
recommend  Recommended
6 years ago

Excellent Buying Experience! Our Salesman Donnie Lewison did a fantastic job! We purchased a 2019 4 Runner Limited and he got us exactly what we were looking for! I highly recommend asking for Donnie if you are considering purchasing a car! 

Yvonne S Cooper's profile image
Yvonne S Cooper 
recommend  Recommended
6 years ago

quickest service I have ever experienced. 

Jimmy Leach's profile image
Jimmy Leach 
recommend  Recommended
6 years ago

Even though we didnt buy from there, they didnt have what we desired at the moment. BUT they were extremely helpful and professional and I would not hesitate recommending people give them a try . Harold is the salesperson to see ! 

David John Lawson's profile image
David John Lawson 
7 years ago

wont buy Toyota again.... brought our 2017 Toyota Camry into the service department because no matter what setting you put the AC/Heat on it blows out of the vents facing the occupants. The service department says thats normal for all Toyota's. said if we didn't want it blowing in our face close the vents! No not the answer! so we wasted a full day of the car sitting there for service they didn't do and no one ever called to tell us car was ready. so this is why you have to go out of town to buy your vehicles and get good se... read more

Frequently asked questions about J. Pauley Toyota

How is J. Pauley Toyota rated?

J. Pauley Toyota has a 4.4 star rating with 1,444 reviews. 

When is J. Pauley Toyota open?

J. Pauley Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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