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Irwin Lincoln
- Car Dealers
- Freehold Township, NJ
About this business
Irwin Lincoln is a dealership that promises to be simple, straightforward, and sincere. Everyone here has one goal... "To make every sales and service experience effortless." Our commitment to your satisfaction is what makes us the place where customers prefer to do business. This is our promise to you... today and every day!
Location details
F, 4000 U.S. 9 S Lot, Freehold Township, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great and Friendly Service I have been to Irwin for service due to the three or four recalls on my Mazda 3 Hatchback. I have received perfect service and ALL of the staff has been very friendly and thorough.
Easy Leasing Very quick and enjoyable experience. salesperson was vey knowledgeable and polite. It is very Everyone I spoke to and dealt knew their job very well an performed it very professionally..
Business response:
Thanks you for the great review Poppy. We are so thrilled that we were able to provide you with an enjoyable experience and look forward to doing business with you again soon. Best, Carlos Sousa- GM
2 hour $80 oil change With an appointment, it still took 2 hours to do an oil change on my 2017 MKX, which cost $80. I think I will stick to Valvoline and other local Oil Change Service Centers in the future.
Business response:
We appreciate you taking the time to leave us a review and thank you for your business. Our factory trained and certified technicians perform quality work backed by warranty and do their absolute best to get each customer in and out timely. Best- Carlos Sousa, GM
Easy Peezy This is the second Lincoln I leased from Irwin Lincoln. In both cases I found them accommodating, helpful, informative and friendly. They understood and met my needs and delivered a beautiful new vehicle on time as requested. I still remember on my first lease I dealt with Jay Irwin. I picked the exterior and interior colors from the brochure; big mistake as they are not true colors, especially the terracotta interior. That being said, they had to buy the car from another dealer as the other dealer was no interest... read more
Business response:
We were so happy to place you in another vehicle in a color that you love. We want to make every customer experience a positive and effortless one! should you need anything else, please don't hesitate to give us a call. Enjoy your new vehicle and happy driving. Best Carlos Sousa, GM
Not flexible on price. I havePurchased Service personnel not too friendly. Especially the service manager. Service was over priced. I'm have purchased 4'cars from your dealership and couldn't get any kind of a price break. I will take my business elsewhere. Art Reinitz
Business response:
Mr. Reinitz, thank you for taking a moment to leave us this review. We value your opinion and appreciate your business. Our itemized and discounted quote for both the parts and labor was our absolute best pricing that we could do for the amount of labor and time needed to complete all repairs. Our pricing structures are in line with the industry standard, all work is performed by our factory trained/certified technicians and is backed by warranty. Best- Carlos Sousa, GM
No pressure I have purchased three Lincolns from Adam, the last two unexpectedly. He makes it so easy that I'm afraid to go back too soon or I'll drive out with a new vehecle. Entire staff friendly and knowledgeable. Very much recommended.
Business response:
Thanks for the five star rating! We appreciate and value your opinion and are elated that we were able to provide you with an effortless experience. Warm Regards- Carlos Sousa, GM
Excellent Customer experience From my first email inquiry,(and there were many) to my first time walking into the dealership, I was treated with courtesy and respect. From my introduction to my salesman Jeffrey, and his patience with going over several vehicle models, and all my questions, till I found what I preferred. We spoke, went over several pricing options, not once was I pressured or felt uncomfortable with the transaction that night. Even when I finalized the paperwork, it was as though I have been dealing with them... read more
Business response:
We're so elated to hear that we were able to provide you with superb service as this is something our team works very hard to ensure. We believe out customers are not just customers but they are our family. We appreciate your business. Best- Carlos Sousa, GM
Superb! Everyone in this dealership is a consummate professional. This review is for service on my car. The experience starts with the person who answers your call when you make an appointment or have a problem. I dealt with Alice who went out of her way to help me out when my car had an issue. It was 5 minutes to closing and she did everything in her power to help me. My service agent was Don and he could not have been nicer. He was knowledgeable, friendly and respectful. Nick, the service manager, is outstanding! At the de... read more
Business response:
Thanks for the positive feedback Dr. Fernandez. We appreciate your business and are always glad to help in anyway we can. Warm Regards- Carlos Sousa, GM
Old school dealership I found Irwin Mazda to be an "old school" dealership, and not in a good way. In negotiating a price for my car the first thing the salesman pulls out is the 4 box work sheet. Once a price has been determined he has to take it back to the sales manager where they spend time discussing who knows what while the customer is left to wait. This scenario continues until a price is agreed upon. I have been to other dealers that no longer waste a customer's time in this manor. I did purchase a car from Irwin bec... read more
Business response:
We are sorry to hear that you did not agree with our worksheets. We are a family owned and operated dealership who strives to make each and every experience an effortless one. We have developed internal systems and procedures as best practices and they have worked well for our customers. However, we are always open to any suggestions you may have to improving our customer's experience. We thank you for your business and wish you well on your new vehicle. Best- Carlos Sousa, GM
Frequently asked questions about Irwin Lincoln
How is Irwin Lincoln rated?
Irwin Lincoln has a 4.6 star rating with 1,344 reviews.
When is Irwin Lincoln open?
Irwin Lincoln is open now. It will close at 6:00 p.m.
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