Intelligent Design Air Conditioning, Plumbing, & Solar

Charles A 

on BBB

2 months ago

they first charge $129 trip charge I ok then before started doing anything said would $426. more to fix so thought has big problem so I said ok tec he knew right way what problem right way without any testing he changes the Capacitor listed quit few places on web. for $14 he didn't tell me part a $14. part I look up on internet after left it took him 15 to 20 min to change itI question by email said $426. was Transportation, Code what that is Part and Labor with no break down each cost so I paid total $555. for a $14 for a p... read more

Mitra T 

on BBB

3 months ago

I am deeply disappointed with Intelligent Design and urge potential customers to beware. After moving into my home in late September 2024, I called this company for an AC issue. They charged me multiple times for service calls, each time misdiagnosing the problem and insisting I needed a new HVAC system costing between $7,000 and $17,000. They also pushed me into a $48/month membership with promises of savings, which only led to more pressure to buy.After months of confusion and failure, I hired an independent, licensed HVAC... read more

Stephanie F 

on BBB

4 months ago

After some back and forth with Andrew the owner I have decided to change the rating I gave for my previous post to a 4. He apologized for the no show technician and lack of communication and we had our service completed later the same day. Frustrating for sure, but I am willing to see what the next service is like before upping the rating any further. 

Stephanie F 

on BBB

4 months ago

I have a maintenance agreement with Intelligent Design. ******, the owner assured me I would never be stood up by a service tech. He said they would always communicate with me on any scheduled service with a window of time that they would arrive. This has not happened yet. We've had 2 scheduled services and both times were stood up by the technician and had to reschedule. The window of time today was for 8-10 am. He was a no show with no phone call. Both things ****** said would not happen. I am beyond upset as I stayed home... read more

Thomas K 

on BBB

9 months ago

I am always impressed with the professionalism of Intelligent Design staff. They quickly identified the problem and kept me informed of potential causes and solutions including cost implications. I maintain a service contract with them to expedite responses to future maintenance and repair issues. I like the fact that I can have everything under one roof - electric, solar, plumbing, roof, and HVAC. 

SEM M 

on BBB

9 months ago

Gregory was dispatched to do an electrical inspection. He was polite and knowledgeable and a true gentleman. He took the time to explain what he was doing and he was very through. Great employee! 

Rita M 

on BBB

a year ago

I remain a very pleased customer of ********************************************* for over 10 years now. I recently had a variable speed gas split system and solar unit installed to replace my failing A/C unit. I couldn't be happier with the unit, install and service. I also had my ventilation system checked for leaks then sealed. My only regret is that I wish I had done this sooner. Leaks were found and sealed which saved me $$$ on energy costs. For allergies, I opted to add an air ranger filtration system for my family and... read more

SEM S 

on BBB

a year ago

I meant Shayne not Sean in my previous submitted review 

Joy W 

on BBB

a year ago

I would like to say a huge thank you to ***************************** and *** for working so hard to help me get financed for a new HVac system. ***** was very prompt and extremely responsive to any questions I had about the situation. ***** gave me all the pricing for either a bandage fix or a new system we chose to go with the new system because ***** is very Invested in treating his customers right and he knows what he is talking about and explains it in detail. I would like to thank *** for taking the time to get us fina... read more