Inova Labs, Inc.

Leah T 

on BBB

3 years ago

My husband and I each purchased a ReMed Air-sense 10 CPAP for $400 each. They were faulty. The temperature on mine changed without my setting it - It became very hot several times a night and I got up sweating and changed clothes. My husbands got so hot that he just took the mask off. This happened randomly. My machine told me often that my nasal cushions fit very well, but I use a full face mask. The hoses were leaky and hissed loudly. In short they were dangerous. I do not need to tell you how dangerous untreated or poorly... read more

David A 

on BBB

3 years ago

Still very poor customer service. Last message sent 1/4/22. They don't answer their phone and the email is screwed up (reCaptcha error. Please contact our customer service), which don't answer.For a company 30+ years old and **** employees, how is it you have a BBB rating of B minus. Something to be proud of, right?I am the customer but apparently customer service is not in their vocabulary. 

Harry D 

on BBB

3 years ago

I have Resmed AirCurve 10 that I got from ****************** in *************** ** The water started leaking based on my personal experience and reviews on the web I can expect to go through 8 to 9 water a year and according to ATI my insurance will only pay for 2 a year. I have 2 from Amazon I feel based on my experience and reviews problem is a bad design during the night the metal bottom heats up expand and the surrounding plastic softens to a point where the seal weakens Resmed needs to fix this problem 

Leslie O 

on BBB

3 years ago

******** on the chat line answered all my questions and provided me links on the what I needed help with. Completely satisfied with her assistance 

Ct D 

on BBB

4 years ago

Resmed cpap airsense 10 water chambers are inferior as after brief usage the plastic attachment parts break. The humidifier water chamber may be under warranty but the companies harass you to insuate the patient dropped the water chamber; The water chamber never fell; was never dropped. Resmed quality is below par; excessively cheap. Common for water chamber to break at swivel attachment points. Resmed popular for deceptive trade practices. Prefer quality honest nonfraudulent brand. 

Hardaib 

on BBB

5 years ago

I was hospitalized a few weeks ago for a heart issue. I was admitted for a few days. I have severe sleep apnea and I was given a CPAP machine to sleep with. The RESMED CPAP mask that I was given by the hospital left a bruise on the bridge of my nose that until now (3 weeks later) is still very noticeable and not going away. I tried contacting RESMED but could not get through to anyone. 

jermin n 

on BBB

5 years ago

Terrible customer service. I called to tell them my cpap mask did not fit and they were no help. The tech support seems to be there 1 hour a day. When I tried to called again the phone rep Sean would not listen that my mask did not fit, he would only send me links to the ResMed site. I said I had already been to the site but he said "that's what I do, I send links to the site." I called back again today to try to talk to the tech (during his 1 hour of availability) to explain again that my mask did not fit, explain that I ha... read more

Larry M 

on BBB

5 years ago

ResMed has the poorest customer service that I have ever seen. My doctor prescribed a specific face mask and the ResMed supplier refused to get the proper face mask for me. I contacted Ryan at ResMed and he told me there was not much he could do and would not contact the supplier to get the right face mask for me. Will never do business with ResMed again and now I have nothing but a huge paper weight made by ResMed!!!