Innovative Pest Management, Inc.

Yvette H. 

on BBB

4 years ago

This is not a good company and I can not recommend them. I called them in Feb 2020 and they came out to do one inspection and I signed up for quarterly inspections and COVID hit. I called them to cancel and they placed my account instead on HOLD (3 months) and then started billing me in July. I called them again and stated that I had asked to be cancelled. They said they would cancel and then I got another bill. I called again and it has been back and forth. They never serviced my property a second time, but are still billin... read more

Terry L 

on BBB

4 years ago

We used this service for more than 20 years. In May 2020, they twice failed to show for scheduled appointments. We switched to another pest control company. In June 2020, they billed us for the May 2020 service call which never occurred. They failed to respond to numerous phone calls and emails to correct this erroneous billing. In October 2020 they billed us for a September 2020 service call which, once again, never happened. The most recent email shows amounts due for both a May 2020 and September 2020 service call (plus e... read more

Naisha F 

on BBB

4 years ago

This company is totally a joke. Since the first time I hired them to spray for spiders and some other animals in my entire house and I ask if they do attic and rooms before I hired them they said yes and that they spray everything and when the exterminator came they only did my exterior house and my basement and when I ask him if he was going to do my Attic and rooms they came with a excuse that they don't do Attic, rooms or closets. So I called the company again told them what happened that they refused to do my Attic and m... read more

Dennis S 

on BBB

4 years ago

Ehrlich is the most thoroughly unprofessional company I have dealt with. During my first inspection after they took over from a local company, the inspector spent most of his time trying to sell me additional services even though there was no evidence that I needed them. My second annual inspection has yet to take place after three reschedules. Had enough. I called to cancel my contract and the run around started: the management team can only do cancellations and I must notify them via email but, they could not give out the ... read more

John M 

on BBB

4 years ago

Never show up as promise and no phone call. Deducted there money out of my account and continue to deduct money even though i cancelled my service. 

Rob T. 

on BBB

4 years ago

One star is because the single treatment they did ($280) was not effective, and they have failed to respond to my telephone inquiry and an email through their website. I had good experiences with ***** in Bay Village; this appears to be a different branch, or they have forgotten customer service. I moved into a new condo (yr built 1925) and had seen various insects including many ants in the basement. Ehrlich showed up on time and toured the house, but did not offer any knowledge or tips of what else to look for. He seemed t... read more

Blair B 

on BBB

5 years ago

So scammed and disappointed in this company. I have been a loyal customer for twenty years! They have little to no care for rodent control even though they advertise as such and I pay them for this service. Over the years I have paid over 40 k at least in damages from moths and rats. I have a clean house. But apparently many rat entrances. I live in laurel canyon. They have been negligent, uncaring, causing repeated mild but damaging infestation. Have not seen mare than five rats a year but we're always active. I had another... read more

Ronald M 

on BBB

5 years ago

They quote one price and bill another, add services not requested, and ignore requests or delay/dodge requests to fix their errors. We were never given a contract except for an unsigned copy via e-mail, yet they sent 2 forged signature contracts with multiple duplicate billings to the loan company. 

Sheri L. 

on BBB

5 years ago

Western Exterminator practices unfair and dishonest business practices! Giving them 1 Star is too generous! I had them come out once to my home and paid them in full. I received a bill in the mail 6 weeks later for another service that was never done. It was a bill for a future date. The bill stated, "current amount due" payable upon receipt. I have never been billed for a service before it took place! I called the local office in Escondido, CA to report that I received a bill for services that were never rendered. The repre... read more