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Innovative Pest Management, Inc.

3.9

About this business

Specialties We are effective at controlling termites, mosquitos, fire ants, and other crawling and flying insects through innovative techniques and state trained practices. History Established in 1999. Our staff has extensive and diversified backgrounds enabling us to work together to solve all wood destroying insect problems, and general household pest problems. 

Location details

6608 Campground Rd, Westport, NC, 28037, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
3.9260 reviews
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Deborah P's profile image
Deborah P 
3 years ago

I hate that I had to even give a one. They kept sending me bills even though I had already paid. Every time I call, I am on hold for a minimum of 32 minutes. They scheduled 2 different appointments with us and I called because they didn't show up for the first one. They insisted they did. I asked if they could have done the inspection without ringing the door bell. They said no, because they would have had to have access to the basement. Okay, they scheduled again for between 8am and noon for 6/17/22. My husband stayed home ... read more

Business response:

<p>Hello,</p><p>I am having the local District Manager investigate and will update ASAP. I do apologize for your un pleasant experience.</p><p></p><p>Andrew</p> 

Sandra M's profile image
Sandra M 
3 years ago

I previously used their service on my property with little issue. We switched to a less expensive and local provider several of our neighbors have been happy with. Two weeks...TWO weeks after cancelling we had our bank account charged with an auto-payment. I was not happy. I called right away and was informed it took a few days for the system to update and that is why we were charged. I was livid, it had been two weeks. Of course, they could only say "sorry". And of course, it will take a couple of days for them to reverse t... read more

Joanne S's profile image
Joanne S 
3 years ago

This company is the worst! Was always happy with Allgood, but as soon as they were bought out by Active things turn a quick downward spiral. Suddenly I had bugs in my house! I cancelled them for pest control, but am stuck with them for my termite inspections until my contract expires. Received an email asking me to respond with several dates/times for them to come out and do the termite inspection. To my dismay, the email was sent to 387 people with everyone's email address visible. As people started replying, they replied t... read more

Business response:

<p>Hello Joanne,</p><p>I first want to apologize for the inconvenience and lack of urgency in regards to your concern. I have identified the issue that cause the confusion with the emails. This will never happen again. As you know we are currently going through a migration period between Active Pest and Allgood that has called some operational issues that are in the progress of being corrected as those issues have been identified. I will give you a call today to follow up with you concern.</p><p>Andrew</p><p></p> 

Phyllis G's profile image
Phyllis G 
3 years ago

I paid for rodent exterminator and my problem had not been resolved. 

Charles I.'s profile image
Charles I. 
3 years ago

On 10/11/2021, I signed a contract with Rentokil North America o provide lawn care services for the year 2022. I made a total advance payment for 2022 services on that date in the amount of $325.37 by personal check. Said check cleared my bank on 10/21/21. I January of 2022, Rentokil discontinued there lawn care service and transferred there client list to another company (Senske Services in Kennewick,WA). My advance payment for services was not transferred to the new company. My account at Rentokil, Inc. denotes a credit ba... read more

Kerrie S's profile image
Kerrie S 
3 years ago

Requested service for a pest issue only. Salesman tried to sell us a monthly program that included service for insects as well, etc. We said might be interested and would look at the information but never signed up or agree to the service. We've been charged for two months now. We continue to call and call and call to get the charges stopped and credited to no avail. Additionally, nobody has even been out to do the service they are charging us for. When we call, they don't even deny that they owe us! They say it takes time t... read more

Susan B's profile image
Susan B 
3 years ago

Rentokil is not worth even one star. I have had issues with this company since it bought out the local company I was using. Most recently, I received multiple bills in varying amounts for the same service. Even though I call the customer service number and am assured that I have no outstanding balance, the bills keep coming. I have no confidence in Presto-X, Rentokil, or any other name with which they may be associated and am cancelling service. 

rose f's profile image
rose f 
3 years ago

scam company - took my money and never baited correctly or responded to fix and address ongoing termite problem. Do not use this company. non existent customer service and failure to respond to any call and respond back to my house to properly fix the problem 

kevin f's profile image
kevin f 
3 years ago

scam company. Took my money and did not solve termite issues and never baited properly. No one calls you back, no one comes to respond to address the issue. Baits were never set properly and I had to pay a new company to start all over. new company was shocked what they charged and how poorly the property was treated. Do not use this company. They are awful and should be shut down. 

Frequently asked questions about Innovative Pest Management, Inc.

How is Innovative Pest Management, Inc. rated?

Innovative Pest Management, Inc. has a 3.9 star rating with 260 reviews. 

When is Innovative Pest Management, Inc. open?

Innovative Pest Management, Inc. is closed now. It will open on Monday at 7:00 a.m. 

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