Innovative Pest Management, Inc.

Tsetsiliya C 

on BBB

3 years ago

Rentokil North America Ehrlich is the worst pest control company ever! It has extremely bad customer service. I kept calling them many times to resolve a small problem. At the end nobody helped. I stopped being their customer for a long while. I even have a Confirmation# 65287 as proof. They continue harassing me demending money. I'm upset and tired. 

Michael F 

on BBB

3 years ago

Terrible Customer service. I had an appointment scheduled in the morning on Weds. for a Termite inspection for a house refinancing . Nobody showed up. No call or anything. I called them and they said somebody would call me. Nobody did. A couple hours later, I called them back and they said a manager should call me and my appointment was moved to the afternoon, somebody should be out. No call and nobody showed up. At 6pm, I called , and of course they said they were sorry, and somebody would immediately contact me the next da... read more

Patricia C 

on BBB

3 years ago

After using Ehrlich services for over 15 years, I experienced multiple billing issues when they updated their billing system in late January. I set up payment through the new system and was billed $64.15 on February 11, 2022 on my Visa card. I received an email on February 14, 2022, notifying me that I had also been billed $60.16 through my checking account. I have brought the above to their attention multiple times and been told I would be refunded for the $60.16 As of today, that has not occurred. In the interim, I cancele... read more

Narine T 

on BBB

3 years ago

I am very disappointed with the management and customer service in LA county (Van Nuys city) location. Manager Andy is a scammer. I was sent a service technician to service the house and remove rodents and the service guy showed up on for Andy to tell me there will be additional fees even though the service is covered under my membership umbrella. Scammer! Watch out! 

Pat D 

on BBB

3 years ago

I stopped doing business with this company after two visits. When I contacted them about service my pest problem they explained their charges and come to find out what they told me was not what they did. I was told the first visit was a certain amount and if I have them back later the charge would be approximately 50.00 a visit. The first visit was over $200.00 with the tax and then any subsequent visit would be the $50 plus tax. I had them the following month and was charged correctly then the next month I got billed again ... read more

LI W 

on BBB

4 years ago

After waiting five weeks for fascia board repair, one representative showed up at my home only to inform me that he needed a second person to do my repairs. He was scheduled to work at my home for 1.5 days and then left after one hour. The inspector who came to my property to sell me pest control services was more concerned about selling services than scheduling the right amount of staff to carry out the repairs. Then came the inspector call to only blame me for speaking with the repairman instead of apologizing and finding ... read more

Gary M 

on BBB

4 years ago

I called Western Exterminator to make an appointment for the person to come out and do an annual check of the cylinders around the house. I Ilike to go with the person they send out to look at the cylinders and they determine which ones need to be replaced. I was told by Josh that the cylinders had been checked on Sunday morning. We are not home on Sunday morning and I went around our house and the cylinders still had rocks covering them. No one had inspected the cylinders. I called again and spoke with another person and to... read more

Brent and Wanda 

on BBB

4 years ago

When we signed up to have bird protection put on our roof, because so many big birds were coming there. Salesperson told us it would take 2 days and 2 men to do the job. It took 1 man, 6 hours to do the job. He broke tiles, didn’t finish what we were told he would do. Said he would come back to finish, never did. Charged us $2,100. 00. Also said we signed a waiver they would not be responsible for any damage done. He never mentioned a waiver. The salesman…Zach deceived us big time. We had to have another man come fix all the... read more

Laura F 

on BBB

4 years ago

This company gets no stars. I canceled my service last year. They were supposed to return my payment(s),but still have not. They say it's due to Covid, but they had no trouble taking it out of my account, so why not electronically give it back? I have reached out to their contacts MULTIPLE times, and all I've gotten is the run around and no refund. I have spoken to Adriana in the Tuscon office as well, and she promises I will have my refund and an answer. Again, I was given the run around. The last time she emailed me was Ap... read more