Infinity Home Improvement

Greg H 

on BBB

3 years ago

We had the Gutter Helmet system installed by Infinity Home Improvement back in 2006 and it works great. Then, in 2021 we replaced our roof. Infinity did the removal and re-install of the Gutter Helmet and it's still working great. Everyone at Infinity from the sales rep. , to the main office, to the "guy on top of the ladder" were a pleasure to work with! 

Doug C 

on BBB

3 years ago

This is the most inept organization I have ever encountered in over 65 years of living on the face of this earth. What started out as a relatively simple repair job turned into a nearly 6 week debacle of broken promises, missed appointments, lack of communication, poor communication, and shoddy workmanship. It began with requesting repairs from storm damage to gutters and gutter helmets on September 2. A second storm on 9/7 required additional work, but there was no response to my messages before the crew showed up on 9/8. T... read more

Carl C 

on BBB

3 years ago

Very affordable and experienced staff. Very polite in all aspects.. would highly recommend.. 

Joe H 

on BBB

3 years ago

Easy to work with and the job was completed on time! 

Stuart M 

on BBB

3 years ago

For the most part, the job went well and we have gutters on the new pole barn. A little miscommunication in the process, but everyone we spoke to was very polite and helpful. This was a simple job with about 84 feet of straight line gutter and 2 hinged downspouts which was installed in about an hour. That's the good news. I have a bit of a problem with the process however, and we fell for the "hard sell". Company's want you to commit immediately or else the price goes up. Refuse!...I think we overpaid as a result. If their p... read more

Jim A 

on BBB

3 years ago

I'd rate them as fair on the work they did. They would only come for a couple hours a day, so it took more than a week to complete a project that should have been done in one day. They are way overpriced. You'll definitely want to get competing bids, which I unfortunately did not because I couldn't get any other companies to come out and give an estimate. Customer service is extremely poor. When they left boxes and materials in the driveway, my mother fell trying to clean things up so she could get her car out. Although they... read more

Steph M 

on BBB

3 years ago

We hired this company to install a new metal roof on the property in June 2015. The total cost of the work was $33,214.00 which is paid in full. We believe the metal roof comes with a lengthy warranty and, under the General Terms and Conditions, we had an Infinity Home Improvement Inc. 1 Year Service Agreement for maintenance and inspection. Infinity Home Improvement, Inc website states that a metal roof is a long-lasting investment with long warranties and low maintenance. However, this has not proven to be true for us. Sin... read more

Tara P 

on BBB

3 years ago

5 Stars all day long. Outstanding customer service. i recommend to everyone 

Carol S 

on BBB

3 years ago

!st contact was officce and was told that they are not taking any new clients at the present time. Once we had storm damage in my area they were very accommodating. They came out and gave an estimate that I gave approval to. Sales rep was very professional and definitely wanted to make sure he did everything correctly. Repair techs replaced the gutters and helmet. Have mixed feelings about that since the one that was the newbie did most of the work his way. Could of had a better team working together. Overheard comment about... read more