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INFINITI of Denver
- Automotive
- Aurora, CO
About this business
INFINITI OF DENVER is a Colorado-owned, family-ran luxury automobile dealership providing sales and service of new INFINITI & preowned vehicles. INFINITI OF DENVER is the #1 INFINITI Dealer in the West Region in 2020* & #1 INFINITI dealer in the US by Reputation.com.** INFINITI OF DENVER is proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, complimentary valet pick-up and delivery-Home by INFINITI OF DENVER and 24-hour roadside assistance. *2020 INFINITI West Region New Car Sal... read more
Location details
2990 S Havana St, Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Poor communication from both sales and service. No follow through on promises. Focus is on throughout not the customer experience/ satisfaction.
Business response:
Jeanine, we sincerely apologize about your unfortunate experience with us. We would love to speak with you and get this resolved. For all concerns, please contact our General Manager, Roman Gelfand.
Business response:
Victoria, we are certainly sorry to hear about your frustrations and your bad experience with us. We have already reimbursed you for your last service visit and sincerely apologize for our mistake. We truly try our best to make every experience exceptional for every customer, but unfortunately mistakes can happen. Additionally, we would like to offer your next service visit free for the inconvenience. It is our hope that your experience with your INFINITI improves.
I purchased my 2017 Infiniti Q50 at Infiniti of Denver last June. Two weeks after I bought it the check engine light came on. My car has been in the shop 7 times for diffrent mechanical and electrical issues. All covered by warranty at least. The inconvenience sucks but most of all the feeling of not having a safe dependable vehicle is the worst. I have spoken to managment about buying the car back to which they offered me a deal that would cost me more money to get into a different yet similar car, or to buy the car back fo... read more
Business response:
Victoria, we are certainly sorry to hear about your frustrations and your bad experience with us. We have already reimbursed you for your last service visit and sincerely apologize for our mistake. We truly try our best to make every experience exceptional for every customer, but unfortunately mistakes can happen. Additionally, we would like to offer your next service visit free for the inconvenience. It is our hope that your experience with your INFINITI improves.
Recommendedamazing customer service! we traveled all the way from Grand Junction to get a piece fixed due to the laziness and lack of knowledge from our home town Nissan Dealer.. They kept us up to date on everything that was going on! Kudos to Chris for such an amazing job and all the wonderful mechanics!
Business response:
Alyssa- thank you for taking the time to let us know about your experience & recommending us to others. We appreciate your business and will pass along the kind words to Chris & his service team.
I whole heartedly recommend Clark in the service department. He happily takes care of whatever issue I have to my total satisfaction.
Business response:
Becky, thank you so much for the recommendation. Thank you for sharing your great experience. We will pass on the kind words to Clark.
We bought our Lincoln Navigator from these guys. We live in Michigan and bought it sight unseen. It was everything that Phil said it was and more. He went above and beyond for us and picked us up at the airport! Excellent service even from 1200 miles away! Thank you Phil!
Business response:
Amanda - thank you so much for the recommendation. Our goal is to exceed your expectations every time. Thank you for sharing about your great experience and we will pass on the kind words to Phil!
Chris at Infiniti Of Denver just saved my life 🙌🙌🙌. What do you drive? How does your dealership treat you? Do they add that personal touch and make you feel like a person or are you just a customer they get commission off of? If you’re in the market for a car, take a look at @infinitiofdenver . They are a top notch team over there. I had a problem with my car and Chris over in the service dept was able to get me a tow on a flat bed for free to their dealership, called me first thing this morning before 8am to let me know ... read more
The guy told me i had “2” masters air flow sensors say it be 400 a piece for them so i say im go to autozone and get it and he tried to talk me out of it but it was only lil over $100 at auto zone so why wouldn’t i, get to autozone they informed me it’s only one maf sensor... so first lie get back he still says “so you only got one” i said its only one .. he says ok im see what i can do... either he tried to get over on me or just didn’t know what he was talking about either way im not convinced my car is in good hands guess... read more
Business response:
Mark - Our sincere apologies if your service wasn't what you expected. Our goal is for all of our customers to leave happy. Our suggestion is to use factory parts since they were designed by INFINIT so the work is under warranty. If you would like to discuss further with our Service Manager, Tim Dyke, he can be reached at 303-671-6000.
Frequently asked questions about INFINITI of Denver
How is INFINITI of Denver rated?
INFINITI of Denver has a 4.6 star rating with 2,258 reviews.
When is INFINITI of Denver open?
INFINITI of Denver is open now. It will close at 8:00 p.m.
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