Independent Imaging

Sandra P. 

on Birdeye

6 years ago

Everyone very nice but long wait and my exam was interrupted to download records. Very disappointed i did not get results at conclusion of test. Have always talked with radiologist at other facilities immediately following. 

Jeremy D. 

on Birdeye

6 years ago

Slow. I was told it would be thirty minutes but it took nearly two hours. 

Brenda 

on Birdeye

6 years ago

My daughters boyfriend went for an MRI recently and the wait time was horrible, and very long, which is understandable sometimes, but the staff was very unprofessional and almost rude at some points. They took the pictures of the MRI to their Dr. that requested this and he said it was the worst MRI he has ever seen and had to send them for a second one at another facility. I have also been to this facility myself and will never go back as I had a bad experience as well. There are many other options out there and this is no... read more

Mike 

on Birdeye

6 years ago

can not evenm call you to make an appointment. 

Bella C. 

on Birdeye

6 years ago

Made a 5p appointment and wasn’t seen until 5:49p. Absolutely no sense of urgency or compassion. 

Florence B. 

on Birdeye

7 years ago

I have been to your facility for 4 procedures. The office employees and technicians were all great and friendly. Yes, there is a wait even if you have an appointment. I have no problem with the facility in Lake Worth. My complaint is with the company that does their billing. I was overcharged on 2 of my procedures. I called the billing department to find out that I cannot be reimbursed for another month. On 8/10 I had a bone density test which should have been with no copay, but I was charged $12.86. I told the lady at the... read more

Annie 

on Birdeye

7 years ago

Called the only number they have listed everywhere and no one answers any of the prompt numbers. When you push the prompts they do not bring you to where you need to go it just keeps looping the same thing and it gets you nowhere. Very frustrating for physicians offices that are attempting to refer patients for scans.  

Dwight R. Hayes, J. 

on Birdeye

7 years ago

From a medical perspective, the services received were Great. It's the Clerical/Billing departments which are woefully lacking. I was overcharged $787 at my first visit (May 2, 2017) because they did not correctly ascertain the correct insurance copayment with the insurance company. Even though they acknowledge that they overcharged me, here it is 4 months later (September 1, 2017) and the answer I get is that they (MedSolutions) finally got the authorization back (from Independent Imaging) to refund the overcharge and tha... read more

Julie W. 

on Birdeye

7 years ago

After three months of disputing a charge for an MRI with contrast that was not completed, I still have no refund. I was promised a refund and, in follow up conversation, was told that this was never promised. This was a complete botch job starting from multiple painful attempts to insert an IV line. Please know that Independent Imaging is not the place to go for fair treatment