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Impact Telecom
- Business Services
- Centennial, AK
About this business
Location details
9000 E Nichols Ave. Suite 230, #230, Centennial, AK, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never experience anything quite like this company. I moved and In November, 2016 I had to discontinue my service with them because they couldn't do my inside wiring for my new home. My job was "two big" I was told. I was forced to find a phone company that could complete my wiring. Going on almost 9 months that I have been dealing with billing related issues (being charged monthly when I no longer had service, and being charged for work that was not done, because remember they couldn't do it. Since this time, I have s... read more
Business response:
Hello Susie, Thank you so much for taking the time to leave us a review. We are deeply sorry to hear about the unacceptable level of support you have received. Our number one priority is the success of our clients and we would like to assure you, these concerns will be addressed immediately in order to resolve the problem and prevent it from further occurring. We greatly appreciate the time you have taken to provide Impact Telecom with valuable feedback. We hope that we can speak further with you to hear more regarding your ... read more
Business response:
Hi Camila, We apologize for your negative customer support experience. We hope we get a chance to discuss with you your concerns. Please feel free to send any details to our private messages on our Facebook page. Thank you, your Impact Telecom Team
We signed on with Impact Telecom in June 2016 and used their service for six months before deciding that their service didn't fit our needs (there were some technical and reliability issues and the feature set wasn't a good match for us) so we switched to a different provider. At that time, I attempted to reach out to and left voicemails for our account manager. Those calls were never returned and the bills kept coming. In March, I reached out to Impact Telecom's customer ser...Continue Reading
Business response:
Hi Linda, We are very sorry to see that you had a low-quality experience with Impact Telecom. We would appreciate the chance to speak with you further regarding your concerns. Please feel free to send a private message on our Facebook page so that we can address your issues immediately. Thank you, your Impact Telecom Team
Absolutely HORRIBLE. I signed a contract with them and everything got worse after. I needed the phones to be louder so my staff could hear the phones… you know… so they could… ANSWER the phone. They told me they will not help (no new phones no new solutions). I bought an external “loud ringer” that can be patched in so my staff could hear it better when it rings. Although it is completely compatible, the tech team told me they will not provide the information to allow the external ringer to ring. So, here I am with a small b... read more
Business response:
Hi Aaron, Thank you for your valued feedback. We apologize for your negative experience with Impact Telecom. Providing excellent customer service is our goal and we are very sorry to hear of your lack of support. We apologize for any difficulties that this issue must have caused your operations. We greatly appreciate the time you have taken to leave us this review and hope that we can speak further with you to address any other details or concerns you may have at this time. Please private message our Facebook Page so that we... read more
Frequently asked questions about Impact Telecom
How is Impact Telecom rated?
Impact Telecom has a 2.5 star rating with 41 reviews.
When is Impact Telecom open?
Impact Telecom is closed now. It will open tomorrow at 9:00 a.m.
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