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Hyman Bros. Subaru
- Automotive
- Midlothian, VA
About this business
Location details
11960 Midlothian Turnpike, Midlothian, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I didn’t give the dealership my phone number so they could robocall me.
Business response:
Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, please reach out to us at (804) 893-8900 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.
Car has been in the shop for repair for a month, never once received a call or any form of an update. When I do manage to get a hold of someone, I keep getting the same excuses.
RecommendedI truly appreciate the wonderful service I received from Jesse and Thank you for making sure my needs were taken care of in a timely manner.
BEWARE! Shady old school used car tactics used at this dealership. Sent an email yesterday to confirm they still had an Outback available which was on their website. David Blackwell, their sales person, sent me an email back right away confirming the car I wanted, then immediately called to confirm it was there and he was looking at it out the window right then. Then asked when did I want to come it to look at it? I said it would take me an hour to drive there from downtown. When I arrived and hour later, I was told that car... read more
Business response:
Dave, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (804) 893-8900 and we will work with you personally in rectifying the issues you experienced.
I had a great experience in buying my first Subaru from Hyman Bros yesterday. My sales rep, Andrew, never pressured me to buy and instead made sure that I felt 100% comfortable with my purchase. He was extremely knowledgeable about the Impreza I bought and made the car-buying process as worry-free as possible. Can't recommend this dealership enough!
If you want to experience terrible or should I say no customer service from the service department, this is your place! We dropped our car off for service, never heard back for 2 days. We tried calling, sending messages, left multiple messages to get an update on when we could pick up the car. Finally called the parts department who walked over to check if someone was there and put us through. Our car had been ready for a day and no contact and no explanation as to why. There is another review on here stating the same. We wi... read more
Love our new 2020 forester! This is our first Subaru and we are super excited. Patrick was very nice and helpful. Very satisfied with our whole experience.
This place is the biggest joke on the planet. No possible human way to get on the phone with a human. Phone system keeps sending on a loopp to first option. No humanly pssoible way to achedule or reachedule a service by getting on the phone with someone! Whne was the last time you called someone and had to press 1 to continue?
Interior&Exteriornya mantap
Frequently asked questions about Hyman Bros. Subaru
How is Hyman Bros. Subaru rated?
Hyman Bros. Subaru has a 4.5 star rating with 1,318 reviews.
When is Hyman Bros. Subaru open?
Hyman Bros. Subaru is closed now. It will open at 9:00 a.m.
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