Huntington Bank

Cris U 

on BBB

3 years ago

If I can give no stars I would! I been with *** bank for a long time but since this merger with Huntington has been a nightmare! There customer service is unprofessional that we cannot handle conversations a whole conversation with customers or find a resolution with issues that customers are having which personally I am seems like they hiring people who come right out of high school speak with the 15 rude, disgusting, unprofessional, people! My issue hasnt been taken care of at all will be closing out account this week! And... read more

Donne K. 

on BBB

3 years ago

It took over 1.5 hrs on hold to talk to a representative in business accounts because my account didn't transfer correctly from TCF. 

Thomas M 

on BBB

3 years ago

I have been a TCF customer for more than 50 years. Withdrew cash from a Huntington ATM and found that the receipt stated my account balance as about $1000 when it should be about $29000. Went to the local branch, which had a line out the door. There was only one teller for both drive-through and lobby. Waited in line **************************************************************** the account. At that point, I stated that I wanted to close the account. I was told that I needed to see one of the personal bankers, who were bot... read more

Dorothy L 

on BBB

3 years ago

Your service is horrible. I waited for over 45 minutes at your *******, ******** branch to speak to a banker. My CD matured and I had till Oct. 17, 2021 to do something with it. Because of your poor customer service I decided to close it. I have three more CDs that I will be closing and take them to a more professional bank in my area. Also, I waited for over one hour to talk to **************** to voice my complaint and the representative told me they had over **** calls on hold which I am sure were complaints. TCF did a mu... read more

David L 

on BBB

3 years ago

I am weary of "your call is important to us" but hold for an hour. This was my effort to report fraud to Huntington Bank. You know what? Shave a few million off executive salaries and hire more "customer service" employees. I am not willing to wait an hour, or in fact more than nominal time to make this report. It affects Huntington and its legal obligations too. I haven''t banked with Huntington for perhaps 30 years. I received a letter yesterday stating that Huntington was closing my checking account, which I do not have. ... read more

Amanda S 

on BBB

3 years ago

I was originally a customer of TCF Bank. The merger/transfer was finalized this weekend (October 10 - 12, 2021) and now I am unable to access my account online and am being told to contact their #*** to fix the issue. **************** is horrendous, and unfortunately wait times to get through are hours long only to be transferred to some other department and wait again for many more hours on hold. I have yet to get ahold of anyone that can help me access my account! My business account is now hijacked by Huntington Bank with... read more

Ava V 

on BBB

3 years ago

Huntington how backwards are you that I have to go into the bank to change my phone number to access my account online!!!!! 

Roberto R 

on BBB

3 years ago

This must be the worse bank in town. Yesterday they merged with TCF Bank and the result was disastrous! I went to the ************************* and there were 15 people ahead of me. The line of cars trying to do business with the bank went all the way into the adjacent Target parking lot. It took me one hour exactly in line to make a deposit. Old ladies had to bring chairs because they could not stand so long. Apparently, the bank had not trained the employees about how to use their new system. This apparently has happened b... read more

Lenka M 

on BBB

3 years ago

As TCF ( will miss them dearly) merged with Huntington national, its nothing but problems. Automated payments were promised to transfer automatically, are being denied ( they had merged 10/12 2021 and its 10/13 2021). **************** is slow and rude and nothing gets solved. Over 2 hours on hold and after that Im being told to be quiet by a representative Still waiting for cards in mail . Some people got them over a month ago. They also got some envelope from Huntington information, which our household didnt get. So my reco... read more