Huntington Bank

Jeff R 

on BBB

3 years ago

TCF Bank merged with Huntington. I had a mortgage and several bank accounts at TCF. When my mortgage transferred to Huntington they decided I didn't have homeowners insurance even though I had sent multiple proofs of insurance. They have now placed an escrow of $1500 dollars on my mortgage and cannot seem to fix this issue.Customer service is nonexistent! 

Jade B 

on BBB

3 years ago

I would just like to share this in hopes that someone from huntington sees this. I live in ******* ***** *** I used to have 3 huntington banks, ATMs within a 3 mile radius of my home. My husband and I use cash a lot in our business. So we use the atm a lot. Its very convenient to have our atms close to home. Less gas wasted. We go to the atm every other day, multiple times a day sometimes. Recently, Huntington closed all banks and built a new, bigger one with only ONE atm! Now we have to drive 10 miles from our home. I neede... read more

Colleen M 

on BBB

3 years ago

First of all, hats off to the weary former TCF employees charged with providing customer service through this terrible merger. On my many trips to my local branch to find resolution, I've witnessed several employees on the verge of tears. They have been placed in a really helpless situation.After logging at least 5 hours on line and three trips to my local branch (waiting in line for ***** minutes each time), I am still unable to make an "owner's draw" from my business to my personal. Was just told by a "phone bank colleague... read more

Elizabeth W. 

on BBB

3 years ago

I waited 2.5 hours for a service representative only to be told they couldn't help. I misplaced my business bank card and I was told my the representative that they don't address business bank accounts over the phone. This is very unusual because most check cards have a number on the back or online to cancel your card of its lost or stolen. This is poor customer service. 

Brian F 

on BBB

3 years ago

Your customer service is the worst I have ever felt with. I have tried to set up a four number code and after speaking to give people no one can help me 

Sara N 

on BBB

3 years ago

The transition to Huntington for former TCF Bank customers has been so frustrating. Accounts numbers have changed (without new information being provided), automated payments have been changed, wait times for call assistance are crazy, and it seems every representative gives different information. When speaking to a representative in the mortgage department I was first given multiple security checks to confirm my identity (which is fine) but then when updating my payment I was told that I had to fill out a form and mail it i... read more

Susan M 

on BBB

3 years ago

My son and I bailed from TCF back in Sept when we heard they were becoming a Huntington Bank. Since completely CLOSING our TCF accounts, Huntington keeps sending letters asking for $ from our Huntington accts! (Which we don't have). Hours and hours online to be told to go to the bank, and then standing in a drive-thru because they will not let people in the bank. Eventually, the teller sent out confirmation of the accts being closed, yet we are still receiving letters from Huntington. When we call they say the accts are "clo... read more

Fawne B 

on BBB

3 years ago

Horrible service, They refused to get my debit card to me in a orderly fashion, and they won't let me withdraw my money from the bank. 

Bryan L. 

on BBB

3 years ago

I was a TCF customer since ****. Even after ********************** purchased TCF I was given a call thanking me for the long term service. Then a week later Huntington refused a Transfer to ***** Fargo to pay my home mortgage. Yesterday they have refused to transfer money in my ENT credit union account for a car payment. Both times I have been in a spot where I could go take care of it myself by writing a check. Now today I leave work a little early to go to the bank and just cancel my account with them all together and move... read more