Huntington Bank

PETER R 

on BBB

3 years ago

Since Huntington took over the ***********, ** branch TCF, the service level has tanked. They do not have walk in banking since the transfer, and only offer drive through service that is usually limited to two lanes. Several times I have visited the drive through ATM, it has been out of service resulting in having to use a non network ATM costing me money. I will be transferring my assets to another bank as this has gone on way too long! Very disappointed that Huntington has not addressed this as this has been going on for t... read more

Jenn J 

on BBB

3 years ago

I have been banking with Huntington Bank for almost 10 years. I have never had an issue with getting issues resolved. The two branches that I have ALWASY used were both closed down since the purchase of TCF. I had issues with my account being compromised so I closed it and opened a new account. I had to fight to get it closed after the first bank didn't actually close it. Then I deposited a check for my MINOR Child and the bank FROZE my account. This cost me not only time, lost wages from leaving working trying to get this c... read more

Benjamin K 

on BBB

3 years ago

Horrible customer service, everytime ya call in ya have to wait at least 20 to 30 mins to speak with someone, tellers are a******* and not at all helpful, I went through the atm after having a deposit of almost 900, i tried to withdrawal 200 it says it would take me over my balance, i go inside then they ask for 2 forms of id even though im a customer and present my card, lady says shes never seen me before so thats the reason for the 2nd form of id, wow cuz thats a good reason. it then said my deposit was pending, like how ... read more

M. Y. 

on BBB

3 years ago

We have received two marketing advertisement postcards in the last month. We tried to call **************** to have our name and address removed from the mailing list and their automated system advised a greater than one hour wait to speak to a customer service representative. There was no email address posted on their website or live customer service chat. Their virtual customer service was of absolutely no help. Very poor communications. 

Christopher M 

on BBB

3 years ago

Most horrific experience that Ive ever had with any business. This goes beyond words to describe the frustration. Cards that never show up, when you do get it they deactivate it. They charge for shipping the card. They charge for ****** mysteriously got my card hacked with fraudulent charges. This all happened in first four weeks. And good luck getting a human being to help. Theyre electronic customer avoidance system is a masterpiece in how to ensure no one has to personally address a problem. I could go on but Ive already ... read more

Chad M 

on BBB

3 years ago

This bank customer service is horrible they treat you like a criminal when you try to get your money there branches are not staffed with employees. Please becarful I think they are going to be closing. I 

RGM 

on BBB

3 years ago

I had an account with *** bank. The *** bank was bought out by Huntington bank about a month back. I had a CD with *** bank for 3 years maturing around this time. The Huntington bank renewed my CD about 2 weeks back without giving me any notice with ****% interest. I went there today asking them to break my CD since they did not even inform me and I will get $7.50 in interest at the end of 12 months. They told me that if I break the CD, it will cost me $512.50. I just could not believe it. This renewal was an error on their ... read more

Andrew K 

on BBB

3 years ago

Very rude. I went to get quarters through the drive through. After I gave them my dl and cc and signed the withdraw slip they broke the roll accidentally and asked me to come inside. No problem. Inside they told me it was against policy to request quarters through drive up window. I said fine, but how am I supposed to know that. I suggested hanging up a sign, or simply telling me before trying to do it. Manager got all pissy. I left and as I was leaving he started to trash talk me about how no one is stupid enough to ask for... read more

SADI W. 

on BBB

3 years ago

Horrible customer service, September, 14 I closed my checking account before they merged to Hunnington. Aparrently, the manager didn't close my account even though she gave me the leftover funds in the ************* made sure there weren't any pending transactions. A week later, I logged in online to verify a date on a previous transaction and noticed the "closed account" wasn't closed and the account was -$200.00+, I immediately called the customer service ************ advised me to go back to the branch after verifying I h... read more