H&R Block

Lena N 

on BBB

4 years ago

I went and had my taxes done in July and mailed them off to the IRS. I had to paper file due to an issue with my ex-husband the way he filed. The lady that helped me Signed the paperwork saying that it was complete but never had me sign them. So the IRS mailed back my tax paperwork and I received in October. I immediately went to a H&R Block office and had them fix the problem and mail them back out after I sat there waiting for more than an hour just to have them re-print my paper out. I mailed them out October 1 and I am s... read more

Juju C 

on BBB

4 years ago

Filled out my tax info, was told I owed the state $ when I didn't due to HR Block burying an important credit. Tried to chat with them several times but was put on hold indefinitely, with my position in line number going up over time rather than down. Interesting... Called in and much the same. I simply wanted to remove an item from my cart because it blocking me from filing my taxes. Had been a HR Block customer for the last 10 years or so but will never use their service again. 

Renee R 

on BBB

4 years ago

Practically impossible to get online or phone customer service help. Horrible automated phone system. Can’t believe how such a large company, used by millions, can have such inaccessible customer service. 

Jo 

on BBB

4 years ago

HR Block kept my stimulus money in their account and stated in would be in mine by 25. Never received and held on hold for 2 hours. Never received any help so I had to file it on my 2020 taxes which I'm happy to say h&r Block did not do. So if you have not got you a stainless money and you did your taxes through h&r Block there's a good chance they've got it and they're making money off of it. I wish I had a happy ending but I don't this has been a nightmare for me Jo Bertoli 

Kimberly F 

on BBB

4 years ago

Most unprofessional staff I have ever encountered. I wouldn't recommend a jackass take their business there. 

Deborah F 

on BBB

4 years ago

Some how this place got my stimulus check. I just called to get a update on when my check was sent out and the rude customer service report hung up on me because I told him what he's reading I got from the automatic system and I wanted t make sure they have the right address. This place is the worst and they will never get my business again. 

Ronald L 

on BBB

4 years ago

I ordered their software online on their website in December 2020. I never received anything, I tried to purchase it again, and it still I have not received anything. Both Payments were processed with my bank. I've been calling the customer service hotline for a month now with no results. I called in and spoke to a branch, they told me they have no number or lead they could provide me. I've wasted almost a hundred dollars on software I never received, and I have no one to speak to about this. It's just my problem now. 

Gertrude W 

on BBB

4 years ago

I can not express the how hard your company has made my Life since 2018! The stress, inconvenience and turmoil your Runnemede, NJ office has caused me has been the most horrible experience with a Company in my entire 73 years of life. Not only did I lose my husband of 50 years but your company’s incompetence and instructions cause me lose of income! Not mention my health! You have loss my respect and business and should be ashamed of your lack of empathy! 

Destiny D 

on BBB

4 years ago

HR Block is criminals!!!!!!!!!! They claim in an email stimulus money will be deposited no later than January 6th, never deposited. Spent many hours and days trying to talk to someone, on hold for 2 hours for them to just hang up on you. Get another email stating my bank denied deposit----WHICH IS A LIE!!!!!!!!!!!!!!!! There has been NO ATTEMPT TO DEPOSIT ANYTHING!!!!!!!!!!!!!! This is wrong!!!!!!!!!! INVESTIGATE THIS COMPANY FINE THEM WITH THE MAXIMUM PENALTY!!!!!!!!!!! We are suffering and HR BLOCK IS MAKING IT WORSE!!!!!!... read more