H&R Block

Jonathan H 

on BBB

4 years ago

The last three years I have used their online free software since I make well below the minimum amount necessary. This year I went ahead and chose to use them again under the same free system that they advertised before, except everything as far as fees and hidden charges we're riddled throughout. Last year I was able to claim all the regular deductions and even had to file multiple States and it was all listed as free, and was true to it's word. This year I went ahead and filed under the free version as always, spent hours ... read more

Harry M 

on BBB

4 years ago

H&R Block made an error on my 2018 tax return which cost me $17,700 in back taxes and penalties. It has over a year since I had to pay these back taxes and H&R Block has done nothing to reimburse me for the mistake they made. And yes, I paid for the "Piece of Mind." H&R Block continues to give me a different story each time I contact them. On person tells me to continue to wait for additional IRS letters, another tells me they are still working on it (yeah, a year later?). I have been an H&R Block customer for over 20 years ... read more

brown 

on BBB

4 years ago

The day I had my taxes done by a rep named Fatima M******** she kept making comments about the phones and internet not working not working well. When I paid my fee at the desk Fatima kept telling me the web was delayed. this went on for several minutes. She then said that my payment showed as accepted, and said that unless I wanted a receipt my bill was paid. Over the next few weeks I would occasionally check the IRS website about my return. Nothing was showing as received. I called the H&R office and was told to just give i... read more

JohnR 

on BBB

4 years ago

I purchased HR Block deluxe plus State software. No problem filing the federal return, the state return has turned into a nightmare. My state is still in pending status weeks after the federal was accepted. I contacted the state and they have no record of my return and requested HR block retransmit the return. I have called HR block customer service 3 times (average hold 1.5 hours each time) they escalated my problem to level two and assigned a case number. I was told to expect a call back on Monday 2/8/2021, its now Thursda... read more

Amberia B 

on BBB

4 years ago

Unfortunately I've had some employees mess up on our return. This last year filed 2019 with Randi Nulley at the Murrieta location. She made an honest mistake and put the wrong income information and when brought to her attention and I finally wanted to speak with the manager and she comes into me speaking with the manager calling me psychotic and being very hostile and rude to the point the manager had to ask her MULTIPLE times to stop and to please get out. I'm very disappointed but mostly hurt with how disrespectful Randi ... read more

Michelle O 

on BBB

4 years ago

Absolute worst. I have faithfully gone to H & R Block for about 30 years. Every year when something goes wrong I tell myself “never again”. But......by the time new year comes around I always seem yo give them another chance. This year, not only were my taxes not completed correctly, nobody seems competent enough to schedule a phone appointment to talk to anyone. Nor can anyone answer simple questions as to if they have been refiled or what is goin on. Absolutely disgusted. 

Michael W. 

on BBB

4 years ago

H&R block is not owning their error in not being ready to file forms for customers they say the IRS has not released the 1099-B form, but when you go to IRS.gov you can see this been out for some time. When I asked for support on this they told me I just needed to use a more expensive version of their software, it's just a way to get more money when they messed up. This is what they say online: "Sorry, but Form 1099-B isn’t ready quite yet. You need Form 1099-B, but the IRS hasn’t released the final details for this form yet... read more

Mia G. 

on BBB

4 years ago

I went to H&R Block in Roy, Utah and was told I had to make an appointment but I can leave my paper work and fill out a form. I asked the receptionist if they’d know I need help with an amendment and was told “yes”. Me and H&R rep. Played phone tag I called in AM hours and advised I could not come in the times my tax preparer is in I work two jobs and rep. Stated I could sign or send any docs in my block. Everytime I would speak with someone they said they would tell my red preparer to send it and they never did, finally I m... read more

Cecille H. 

on BBB

4 years ago

H&R Block- **** ** ******* *** *** **** ********** It’s sad that I have to do this and will be contacting BBB as well. I have been coming to H&R Block for years and Lucy took care of my tax needs and gave me the peace of mind. This year was difficult for everyone. Filing my tax this year was difficult. My complaint is for Catherine Shih and this is the timeline of my dilemma. 02/03-My appointment to file taxes. Lucy wasn’t available so my file was given to another preparer. 02/06- I called H&R Block to get status. They calle... read more