H&R Block

Andrew C 

on BBB

4 years ago

H&R Block customer service is absolutely horrible, truly unprofessional and disrespectful. ******* my taxes off and asked for them to call me before doing my taxes, so I scheduled time off work to do my taxes over the phone. They said they had no idea when they would get around to my taxes.I called H&R Block customer service and got the run around from rude agents for over an hour. They kept putting me on hold, then transfer me to someone else, then have me repeat myself trying to get help. The customer service reps at H&R B... read more

Jawanda L 

on BBB

4 years ago

Terrible, I Filed Feb 6th. My refund was returned due to tax breaks. I resubmitted it on the 12th of Feb. On H&R Block it said pending. I eventually called ******* on the 24th to verify everything. I was then informed that my return was rejected on the 12th. ****** from H&R Block notified me via text or email. I waited then another week to get everything solved. It was an error on H&R Block end. I was accepted on March 7, 2021. I have 3 different accepted dates on H&R Block. The chat option is terrible, nobody knows anything... read more

Jeff S 

on BBB

4 years ago

Terrible company very bad mistake not a very good ********* some can learn from many others mistakes.never use ********* to file your taxes.So many more options available most ********* and some are even free.Plus you will get paid faster 

William C 

on BBB

4 years ago

After 2 years of filing with them online for free they have a glitched the site on phone and no way to rid the pro review or rid it on the cart I deleted my profile they also proposly held up my taxes for this no more 

Katherine D 

on BBB

4 years ago

Tried to use ex *** tax services. No response despite multiple inquiries. Spent all day on the phone trying to delete account. Staff rude and incompetent. 

Barbara P 

on BBB

4 years ago

I did my return with them online on Sunday. Wednesday morning I got a note from them to go back in and review my account and e-file it. But now they don’t seem to be able to find my return information what is going on with this company? I already had to go in and change my information to my password because they didn’t recognize it after one day very disappointed 

Tanya J 

on BBB

4 years ago

I’m a returning customer (been a customer since tax year 2015) and originally had an in-person appointment set for Sat. 3/13/2021. I called my local H&R Block office on Wed. 2/10/2021 to switch my in-person appointment for a virtual appointment so that I wouldn’t have to meet with my tax professional in person due to the pandemic. I called the H&R Block office located at 9116 Foothill Blvd. Ste. 114-116, Rancho Cucamonga, CA 91730. I explained that I still wanted my tax professional to do my taxes but that I needed a way to ... read more

Stefano M 

on BBB

4 years ago

Minus 10 stars! Very misleading and deceptive advertising on their homepage! They claim that their "File with a tax pro" service starts from $69 + additional state fee while is reality it costs more than 10 times as much, and you only discover that after you started the process with them!!!!! They claim on their homepage that one reason to choose them is "upfront pricing"...this is a SCAM! Note: I've used them for the past several years when their price was indeed upfront and transparent, something has happened this year and... read more

Michael A 

on BBB

4 years ago

I have always liked H&R block and have used it for well over 10 years. The PC Based Version. And I understand that the Pandemic has left many companies struggling to adapt. But this year the H&R Block software has an issue with the KEY. The number you get when you purchase the software. Since now you do not get a CD but you do get a card inside the software case with the KEY number. You then download the software and when you go to file you enter the key. This as I understand it lets you file up to 5 Federal Returns. Since I... read more