H&R Block

Veronica B 

on BBB

a year ago

I went to H&R Block, one that was a franchise location. ***** and ********************* LLC. When I went there to file my taxes, I had a simple question about my **** the front desk lady laughed at me. This made me feel hurt, I left afterwards but they still had my tax stuff to get my taxes done. I went to call the corporate office that let me know where I went was a franchise location. The customer support individual on the phone tried to help get e everything filed about my complaint on the franchise location. I didn't hav... read more

Hayley L 

on BBB

a year ago

H&R Block screwed up my taxes by assigning someone who has no idea about ******** and ******** taxes. It took 1 month for someone else from H&R Block to fix my taxes and I had to keep bugging them until they fixed it. I had to pay a lot for them to do my taxes incorrectly the first time. When I complained, they gave me $50. The *** says I now owe over $500 because I am still waiting for my amended return to be approved. There is no one to complain to. When I call them hotline, nobody is helpful 

Leah C 

on BBB

a year ago

They filed this years tax form using the wrong w-4. We have late taxes owed and accrued penalties from the state. We were audited by the *** and now have penalties and taxes owed to the state. They refuse to give ** a refund on our tax preparation fees and are holding our amended taxes until we agree to sign their service agreement not holding them liable, even though weve already paid for the service. Worst experience ever. Wont help us at all because we wont use their services in the future. 

Sandra L 

on BBB

a year ago

Took all of our w-2s to h&r block in 2021. Married filing jointly and the "tax professional" only put one of our w2's in. We got a letter from IRS saying we owe them money. We had the peace of mind so we thought we would be okay with the penalties and interest but no h&r block denied our claim. Saying we can't prove the tax pro didn't enter all the information in. Even though all of our w-2s were in the envelope from 2021... 

Dawn S 

on BBB

a year ago

Had a horrible experience at a local office in *****, **. I specifically went to a tax professional to make sure I did everything right after purchasing an electric car the previous year. I did not want to miss out on any tax rebates. After taxes were filed, I discovered that consumers receive an additional rebate for installing a home charger for the car. Why did I have to discover this? Why didn't they ask me if I had done this when preparing my taxes (with a new electric car!). I tried to get the taxes amended and the off... read more

John G 

on BBB

a year ago

I went to H&R block (Eltingville, Staten Island, ****, *****) for a simple tax preparation, which turned into a very stressful ordeal for me. The tax advisor at this branch failed to file the appropriate tax form which led to me receiving a letter from the *** requesting the appropriate tax form & supporting documentation. I had to submit the additional tax form w/ supporting documentation to the *** at my own expense because my tax advisor didn't want to be bothered any further by their mistake. This service was far from th... read more

Josh T 

on BBB

a year ago

Used H&R Block for several years, in 2020 I filed my taxes using the online product. Paid the fees and filed my taxes like I have every year. Last year (two years later) started receiving letters that my 2020 state taxes did not go through. Ive heard the term glitch from not only H&R Block last year but also it was verified through IRS federal and state that H&R Block had problems that year. I had to recently pay an additional ***** to re file my 2020 state taxes but I still have penalties and late fees that H&R Block are re... read more

Mark R 

on BBB

a year ago

They need to arrested for lying and stealing people's tax returns talking about irs processing??? Oh it hasn't been processed but I haven't received an offset letter or refund because they stole it!!!!! It's the principle and Integrity and not the amount of the refund, like I said arrest them all and close shop h and r block permanently!!!!!! 

Gary H H 

on BBB

a year ago

My name is *******************. I live in ******* **. I think until I receive my federal and state refunds. I will consider H&R block a company of thieves.