H&R Block

Heather L 

on BBB

a year ago

I when to the office. ******************************* filed the taxes on 1/23/2023. The federal was filed and received the return back. HOWEVER....the **************** and Alabama was never filed. I called the office, 4 times, I had to leave a message each time with no return call. I have called the call center 7 times and has been escalated 7 times. Nobody has called and nothing has been done. I paid $651.00 in fees for the taxes to be filed. Now here it is 4/24/2023 and my state taxes have still not been filed. Now I am be... read more

Edwin D. V 

on BBB

a year ago

Im perplexed reading the reviews and noticed that my case is exactly the same like everybody else in this reviews. Im disabled and Hispanic. At a point I thought it could be discrimination because of any of my personal circumstances. I let everyone there involved in my process to know I was disabled. The lady filled out my taxes and I ended up with a debt of almost $9,000.00.I complained saying that they didnt help me. The lady who filled out my taxes admitted that She wasnt a Tax Specialist. She called the Manager and She g... read more

Mishe P 

on BBB

a year ago

They messed up my taxes back in 2020. They also messed up the amendment last year and ** still trying to get my money this year. After they messed up my amendment, they did not contact me though they had my email address and phone number. They have a promise pledge that I intend for them to keep. I want my $3800 back. I want the money back that I was supposed to be receiving for homestead that was never filed. And I want the money back that I filed my taxes with 279. I have called corporate and nothing has been done. I keep ... read more

Sara P 

on BBB

a year ago

I worked for them until 4-20-2023, and I informed the boss(franchise owner) about workplace bullying. He then told the person I was complaining about! She screamed at me and kept trying to call me. He NEVER even talked to the victims. He did this twice! I thought as an office manager that I had to go to him. I couldn't take the fall out and quit. This place is in ************* *********. Be aware!! Stay away! 

David R 

on BBB

a year ago

I scheduled an appointment for filing with a pro. She didn't know how to file a ****b. They were never up front about their fees until the work was done. $613 was the final bill. 

Jessica A 

on BBB

a year ago

This branch of HR Block should have their tax number pulled! My 85 yr old Dad just needed his state tax filed - federal already done - and they said they could not legally file the state without refilling the federal, which is a lie and fraud on their part. Charged my dad $300 to file an EZ form and State tax. My dad got a letter from the *** stating that the second filing was wrong, and that he owed money, because they entered the wrong standard deduction amount. 5 months later, and after LOSING my dads forms, they still ha... read more

Jerry G 

on BBB

a year ago

Horrible service, NO Communication. Taxes Files without my approval online. Never heard back from the agent filing my taxes when I asked the piece of mind be added. Spent 5 days trying to get in touch with someone after they promised to respond - No response. Sent messages thru the portal - no response. Spent 3 hours on the phone being transferred around to different departments with no resolution. I asked for the piece of mind coverage- never got it. Never approved my taxes that were sent directly to the Federal / State. I ... read more

Santresa H 

on BBB

a year ago

I sincerely think the Hand R block in ******* ******** on ************** . is very unprofessional and would recommend them to anyone 

Josie C 

on BBB

a year ago

I set up a virtual appointment with this H&R Block for Saturday 15, 2023. I chose this company because they advertised 85$ tax preparation on ******* So I was on my computer waiting for the zoom appointment to start. 30 minutes go by, I finally call the office and ask for ****** (tax preparer assigned to me) to find out whats up. I was told the computers were down for a while, and thats why she didnt make the appointment - and then another customer arrived early so she had to take care of them. So, she cant pick up the phone... read more