H&R Block

Jonathan C 

on BBB

3 years ago

H&R Block adds fees as a requirement for filing taxes after one has already prepared their taxes on the free version. It is not until you attempt to file your taxes that you are told additional fees apply for itemization and for state filing. State filing was expressly stated as free in the version I selected when I began, and once I finished preparing my taxes they charged me an additional $45. 

Juliana E 

on BBB

3 years ago

***** at the Bellingham, MA is a scam artist. The website said starting at ***** but ***** never once mentioned upfront cost of $****** does that make sense. That's Stealing, had I known I would filed with Turbo Tax. She wasted my time. I spent all that time uploading to her and she failed to mention upfront is was going to be ******, no way in h*** would I have waited for that. IT's obvious, she had stated the upfront cost people would've hung up the phone. Call it greed but she wanted the tax refund money and gave herself ... read more

Pam R. 

on BBB

3 years ago

H&R block in *********************, ** is the worst because I took our business taxes for the year of 2020 we are behind they had all our papers for 2.5 months I called to find out how much longer after I dropped it off they said the the tax preparer she had not even touched them, it was too complicated and to much paperwork to go through, I am getting my paperwork back today and will have to find someone else that knows taxes 

Amy P. 

on BBB

3 years ago

I had made an appointment to have my taxes done on the 14th of April,2022. I uploaded all of my forms, ID, answered all questions about my history etc on website with my CPA in my profile. My appt was for the 15th at 1pm. My CPA was supposed to email me a quote for price by 10am yesterday morning, he emailed me at 9 and told me he was canceling my 1pm appt and that he had all forms he needed and he would have a quote to me in the next few minutes and that he would start my taxes right away and have them finished yesterday. I... read more

Joy L 

on BBB

3 years ago

Because of a computer glitch my 2020 taxes were not filled correctly. Now we owe $4K in taxes! I've trusted H&R block to handle my taxes for years; no longer. I also have to pay fees and penalties that will supposedly be paid by H&R AFTER I pay the ****. H&R also filed an adjustment to my taxes without my signature or permission. Horrible, horrible experience. And now we have a $4K ****. HORRIBLE! 

Alexandria D. 

on BBB

3 years ago

Two wordsnever again. I paid an outrageous amount to H&R Block to file my taxes. My first concern was when the lady called me to let me know she finished my taxes for me to approve and apologized because it had been a while since shes done this. I called H&R Block corporate office to gain an understanding of why I owed so much to H&R Block. They couldnt explain it or figure out why and suggested I call the lady who did my taxes so I could share my frustrations with her in order to feel better. Im out a lot of money now becau... read more

LAPORCHIA S 

on BBB

3 years ago

My paperwork was incorrect specifically my direct deposit information. My bank info was not listed so I called back and had to leave a message because the agent was busy and I never received a call back. I went back to the office and was told I had to schedule an appointment. I never received my refund due to their error and the agent *********************** was in willing to help. He also messed up my family members taxes as well. I will never use H&R Block again 

Priscila R 

on BBB

3 years ago

I've paid almost $300 on fees for HR Block to pay for chat support and a tax pro. However, it's been impossible for me to sign my returns and I've been trying to for the past 10 days. My spouse try to approve them, exceeded the limit for number of attempts and since, we have not been able to sign them. It just says to contact system administrator but we've spent hours on the phone without anyone helping at all I cannot access the chat which I'VE PAID FOR. Worst service ever 

Stephen P 

on BBB

3 years ago

I tried to use HR Block Deluxe 2022 tax software to prepare and eFile my taxes. Federal prep and filing went OK, but CA was a disaster. Somewhere in the development chain, from Product Requirements Doc (assuming their even was one), through to QA (again, assuming there was any), one or more H&R Block employees (or, more likely, contract software developers or contract CPAs) did seriously sloppy jobs.The software review initially flagged a problem, but the description of the problem and the list of steps to solve it, were uni... read more