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Hoselton Auto Mall
- Car Dealers
- East Rochester, NY
About this business
Hoselton Auto Mall is located in East Rochester, New York. We have been proudly serving the Rochester, New York area since 1920. We are conveniently located on the corner of Fairport and Marsh Roads in East Rochester, New York. We invite you to shop 17 acres of new and pre-owned vehicles all in one location! We are only 15 minutes from the city of Rochester and just off I-490.
Location details
909 Fairport Rd, East Rochester, NY, 14445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Over the years my family and I have purchased at least 4 cars from Hoselton and never before have I been treated with such disrespect. I called the director of used cars after my purchase and since he didn’t return my call (now 4 days later) I am leaving this review on every piece of social media I can. I'm not satisfied and unhappy with their so called service. How could I ever recommend Hoselton to anyone based on the following: 1. When I went to pick up the vehicle at a 3:45 pre arranged appointment it took 2+ hours after... read more
Business response:
Hi Beth, thank you for giving your feedback and we are sorry to hear about how unpleasant your experience was. We have reached out to our Used Car Sales Director and he should be giving you a call soon. If you have any other feedback you would like to offer please don't hesitate to reach out and we will do our best to fix the situation.
When my vehicle was in the shop I was informed that my license plate bulb was blown and that they would need to replace it for me. I told them that I would do it myself because the price they were charging was way too much and asked to go see for myself. When I went to go look the lights were working perfectly fine. The guilty look on the mechanic’s face gave away that he knew he just got caught. Be very careful and always verify that they aren’t taking advantage of you.
RecommendedMy salesman James and the Manager Conor are the best! This is the 2nd vehicle we've bought from James and 4th car we've gotten from hoselton, we couldnt be happier!
Business response:
Hi Kerry, thank you for this post! We are so happy to hear you have enjoyed working with James and hope you are enjoying your new car!
They suck customers are never satisfied at least I wasn’t
Very unpleasant experience, I was strung along for days while I was trying to sell my car. They priced my vehicle higher on purpose then completely lowballed me and the manager called my newer Jeep “rotted”. Extremely unprofessional and I will never recommend anyone to go there.
Business response:
Hi Nicole, we are so sorry to hear of your unfortunate experience with Hoselton. Please feel free to reach out to Emma at emmak@hoselton.com with any more feedback and we will do our best to rectify the situation.
The service is great and the people are very friendly got my wife's truck from there to yesterday. got my wife's truck from there from the best salesmen they have mr. Manny. Nissan used cars.
I picked up my truck today from Hoselton Collision, and was blown away by the service and every interaction I had with the staff there. Everyone was helpful and reassuring, even answering phone calls after hours. They helped me navigate insurance, and made me feel confident that my truck would be well taken care of. Today it looks even better than new- they even washed it inside and out!
Business response:
Thank you for the wonderful review, Marjorie! We're so happy to hear you had a wonderful experience at Hoselton Collision.
I am actually sitting outside at Hoselton Nissan in the Hoselton Auto Mall on these amazing rocking chairs right now. During this time I know customer service is being sacrificed due to Covid 19 understandably. I just wanted to say that Hoselton Nissan has gone above and beyond and really provided top notch service to their clients. They really have a very classy set up and it’s not all plastic and boarded up acting like they are afraid of people. Their new policy and procedures are well thought out and honestly just add to ... read more
Business response:
Thank you so much for the kind words, Andrea! We will make sure Mark and his manager are made aware of your review :)
The process was quick and easy. They did everything they could to make sure i got what i was looking for, including my monthly payments. Special thank you to Lou Munos in the pre-owned super center. He was awesome!!! Thank You😊
Business response:
Thank you for the wonderful review, Michelle!
Frequently asked questions about Hoselton Auto Mall
How is Hoselton Auto Mall rated?
Hoselton Auto Mall has a 4.3 star rating with 1,022 reviews.
When is Hoselton Auto Mall open?
Hoselton Auto Mall is closed now. It will open on Monday at 9:00 a.m.
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