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Honda Mall of Georgia
- Car Dealers
- Buford, GA
About this business
Honda Mall of Georgia is proud to serve the vehicle needs of Honda customers from throughout the Atlanta, Duluth, and Lawrenceville areas. Conveniently located near the Mall of Georgia, our Honda dealership features an excellent inventory of new Honda and used Honda vehicles. With our dealership located in Buford, GA and just a minute or two from I-85, our customers come from throughout Gwinnett County, Forsyth County and Fulton County.
Location details
3699 Buford Dr, Buford, GA, 30519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I went to purchase a ***. I test drove, filled out paperwork they take my money then turn around to say it hasnt been inspected by their mechanic. So I say ok do your inspection and Ill see you in a few days. A couple of days pass, I receive a call saying they found an oil leak and they have to order the parts. Later that week I get another call. They say the *** has major issues and theyre not going to sell the ***. Fast forward its been three weeks and I dont have my money back. They dont want to work with me on the price ... read more
My car was towed and dropped off on a Friday during business hours. My appointment was scheduled and confirmed with them for the following Monday at 7:20am.Monday around 10am I get an email saying I didnt show up for service. Called them promptly, worried about the location of my vehicle. They tell me they are looking for it and will call me back in **** minutes. I physically show up at 11am because I didnt get a call back and wait for 30 minutes to be seen my a supervisor. Supervisor was very aggravated and told me that the... read more
Business response:
Please know that I take your feedback seriously and I would like to discuss this with you. Please contact me at your earliest convenience with your preferred contact information to discuss this further. Sincerely, ********************* General Manager ************ Office ****************************** ******, ** 30519 ***********************************************************
Dont buy Honda. Tell everyone you know. I am. They do not back their product and their customer service is absolutely junk. I worked very hard to afford a Honda Odyssey Touring Elite mini van only for the vehicle to need a THIRD transmission by ****** miles. Honda used a different company to make their transmissions for their 2014 van in-turn making a faulty DANGEROUS product. The transmission goes out at high speeds (interstate) with no warning. Honda corporate refuses to replace the transmission or offer any type of compen... read more
I have always been a loyal Honda, not anymore. I have a Honda Odyssey Touring Elite, the car only has ****** miles on it and is need of a THIRD transmission. After being with NO car for nearly a month and spending nearly a $1000 a week on rental cars, Honda thinks they are being kind in dropping my price down to $3000. My current transmission only has ****** miles on it. It's unacceptable. In CA this is a known issue with this year car and Honda is required to replace it for the length of the car. Honda is no longer backing ... read more
I bought a Odyssey from them and was lied to of a potential repair that would be needed in the future. This repair was something that was so prevalent that Honda was sued in a class-action lawsuit and was required to extend their service guarantee on the repair. Unfortunately, no one told me so I was never allowed to make the decision for myself whether the risk was worth buying the van. Now, the repair is needed and they refuse to cover any of it. If the cost was $500 of $1,000 it wouldn't be bad. But, this is $3,500. When ... read more
Business response:
We apologize for the problems you are dealing with in regards to your 2012 Odyssey that you purchased 4 years ago. At the time you had ***** miles and since then you put ***** miles before you started having engine problems. I would like to discuss your concerns regarding your Honda Odyssey and to see if I may be able to assist you with the cost of repairs. Please send me an email at ***************************************************** with your preferred contact information to discuss this further.Sincerely,***************... read more
I was also a victim of the deceptive practices of this finance dept. and being sold a pre-owned 2016 vehicle that I, myself, have not even driven 2000 miles, just made my 2nd payment and the engine overheated and gunk built up in radiator due to oil mixing with coolant. First off in the buying process, I put $4000 down on a vehicle with the advertised price of $10,500, came in pre-qualified for financing with a company of my choice with almost 100% accuracy in the interest rate, payment and other financial details that were ... read more
Business response:
Mr. Smith and I came to an understanding regarding the incident occurred during the purchase. We also come to agreement that we will be fixing his vehicle by replacing his engine and the radiator at no cost to him.
RecommendedAntonio, Mike, and Keon were awesome they gave me the best customer service and made my visit complete I am so happy I would recommend anyone to them thanks guys this 2020 red honda sport is LIT 🔥
Business response:
Brendrea, thank you for the positive feedback and recommendation! We are happy to know that you had a good car-buying experience with us and with the help of Antonio, Mike, and Keon! We hope that you will continue to visit us and that you enjoy your new Honda!
Great service department and a just a great dealership.
Business response:
Thanks for the great review, Rob! It was a pleasure to work with you, and we hope to work with you again soon.
Absolutely the worst customer service! I do not recommend this dealership. Was in the dealership for 5 hours to complete the deal. The salesperson was distracted and really couldn't give me his full attention. The sales manager called me to let me know that I could come in that afternoon or the next morning to pick up my vehicle. When I arrived, the salesperson informed me that the car was not ready even though I had made an appointment. It took almost 4 hours to fill out the financing and other documents. When I called a fe... read more
Business response:
I apologize on your purchase experience and not meeting your expectations. I will address this at my Manager's meeting so we can improve our processes and the way we operate our business. Improving the customer experience is my number one priority. Please don't hesitate to reach out if you have any concerns with your CRV. Thank you for your business and for your feedback. Sincerely, Erick ***** General Manager ******@penskeautomotive.com Honda Mall of Georgia
Frequently asked questions about Honda Mall of Georgia
How is Honda Mall of Georgia rated?
Honda Mall of Georgia has a 4.6 star rating with 5,483 reviews.
When is Honda Mall of Georgia open?
Honda Mall of Georgia is closed now. It will open at 9:00 a.m.
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