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Hiway Credit Union - St. Paul Branch
- Credit Unions
- St Paul, MN
About this business
At Hiway, the financial success of our members means everything to us. That's because we're owned wholly by our members, and exist solely to serve them. Joining Hiway ensures a lifetime of continuous savings, friendly experiences and unparalleled service from employees passionate about your absolute satisfaction.
Location details
111 Empire Dr, St Paul, MN, 55103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Horrible customer service and business practices. They provide you with inaccurate information to submit total loss claims and then hold you accounts hostage due to their own incompetence. Insurance submitted settlement documents via email (which I had been told was their preferred method); however after Hiway claiming they never received. I hand delivered to their St. Paul Office location. Their loan officer, Mr. K. Yang, gave me a whole slew of excuses as to what may have happened with admitting any liability. Some of whic... read more
Business response:
Hiway is prohibited from communicating with third parties on any matters pertaining to a consumers account. If you would like to speak with us directly, please, feel free to contact us at your earliest convenience at ************. Thank you.
This place is bad for business. Got charged double interest on my auto loan for supposedly not having insurance when they are actually the one that fell behind with updating my information. Which led me to getting a delinquency dropping my credit significantly for the second time. Which all I was told was to “call the credit company” as if I was at fault here. This place is unprofessional, customer service is slow and would not recommend this union.
Business response:
Dear ********,In reviewing your account, we have received sufficient notice of your insurance and your loan balance will be corrected in 2-3 weeks due to processing time. If you have questions about your loan and Hiway correcting your credit with the bureau, please contact our ************************* at ************. Thank you *******************, Director of Member Experience
I recently applied for a personal loan and going on a month I have still not heard back. I've made several calls regarding the loan, spoke to a representative. They apologized for not contacting me. Then told me that they would in touch. I regret now that I applied for the loan because I now have a hard inquiry on my credit rating. My credit is good and I just recently paid off my car loan with Hi-Way. Frustrating!
Business response:
May 2, 2023 To Whom it May ************* you for the notification of the recent review filed with you by *********************. On March 30, 2023, we sent **** an email to inform her that she was approved for the personal loan and to contact the loan officer to finalize the loan with their direct phone number. In the loan application, it was stated that the preferred method of contact was by email. On behalf of Hiway, we apologize for not following up after we sent the email regarding the loan. Today, we have reached out to ... read more
Hiway Federal I have been a member of Hiway Federal Credit Union since I was 18 and I have always been happy with their customer service and support. I have a visa card through them and I have previously had a car loan with them and would not hesitate to have another loan through them.
My wife and I both applied for new accounts with both of us being offer a $ 150.00 in each of our accounts and a $50.00 gas card each. My wife did get both of hers but two weeks later I am still waiting for mine with no reason why I have not gotten it yet!!! We only want to understand what the wait is. We followed thru with what the company wanted and now we have no reason why we are not getting our share of the deal!!! There's no way this delay should be taken place. We are still waiting for my monies and gas card as of 11/... read more
Business response:
****, we apologize for the delay in processing your promotion payout. It was paid on 11/18/22. If you have not received the gas card, please reach out to us at **************************************** You may also contact our Member Advocate, ******************* at ************.
My wife and I both applied for new accounts with both of us being offer a $ 150.00 in each of our accounts and a $50.00 gas card each. My wife did get both of hers but two weeks later I am still waiting for mine with no reason why I have not gotten it yet!!! We only want to understand what the wait is. We followed thru with what the company wanted and now we have no reason why we are not getting our share of the deal!!! There's no way this delay should be taken place. We are still waiting for my monies and gas card as of 11/... read more
Business response:
****, we apologize for the delay in processing your promotion payout. It was paid on 11/18/22. If you have not received the gas card, please reach out to us at **************************************** You may also contact our Member Advocate, ******************* at ************.
Honestly, I had nothing but good to say about this bank until this year. due to unfortunate circumstances this last winter I had fallen slightly behind on my auto loan, and instead of working with me to try and figure something out, they decided to lock out all of my accounts. now normally this would not be a problem, and I would make my way out of it. But given the circumstances they held any money I had hostage to catch up on being one month late on the loan. they wouldn't even let me withdraw from my account so I could af... read more
Business response:
October 20, 2020 To Whom it May Concern, Thank you for the notification of the recent case filed with you by Austin B*****. At a certain point when a member becomes delinquent or causes us a loss, Hiway suspends online banking services, primarily to require the member to contact Hiway to talk about the current status of their membership, payment arrangements, delinquency and balance information. Hiway also follows required collection due diligence and has a record of all contacts on any account we work on, as well as documen... read more
ATM are always down . They need to update their atms so that we can do deposits and not have to take out my card and reinsert it to read the chips . I have limited ATMS that i can use to take out cash in and around the city area . If I go to the atm it’s always down .
Worst customer service I have ever experienced in my life. Since when do you guys give out new member numbers without informing the member??? I called in regarding an online transaction that wasn’t going through, and was met with “That’s not your member number.” I’m telling the rep over and over again that it is, because that’s still the same member number I use for online banking and when I previously called in the past couple of times, I was still using that member number. The rep is now telling me that the member number I... read more
Frequently asked questions about Hiway Credit Union - St. Paul Branch
How is Hiway Credit Union - St. Paul Branch rated?
Hiway Credit Union - St. Paul Branch has a 3 star rating with 394 reviews.
When is Hiway Credit Union - St. Paul Branch open?
Hiway Credit Union - St. Paul Branch is closed now. It will open at 9:00 a.m.
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