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High Oaks Apartment Homes
- Apartments
- Austin, TX
About this business
Nestled among lush trees and vegetation in northwest Austin,the apartment community of High Oaks offers comfort, convenience and a unique sense of style on 53 acres, with canyon views and only minutes away from shopping, fine dining, major employers and major highways. Our apartment homes feature the modern innovations in design and construction commonly found in upscale custom residences. We offer a number of unique services that you just can't find anywhere else. You'll be amazed by the never ending views and you will forg... read more
Location details
11028 Jollyville Rd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 12:00 p.m. to 5:00 p.m. | |
| Sun | Closed |
Properly handled property I’d like to say I would definitely be renewing my lease here. I love the views from my apartment and the well maintained property. The management is always there to help and very upbeat. I initially moved here for the location, but the respect and quality response to issues is unmatched.
Maybe OK, for first apartment. I’ve lived here for almost 4 years. Neighborhood is riddled with mail theft, they don’t treat the stairs when it ices, maintenance uses “band-aid” fixes for huge problems, the pool on my side of the property has been out of common mission for over 8 months, and I’ve had an ant problem since my FIRST WEEK living here. The list goes on. Wouldn’t recommend, but it served its purpose as my first apartment.
Business response:
On behalf of the entire staff, we would first like to thank you for being our resident for the last 4 years. Thank you also for your feedback. As always, our team will review and discuss your review to find ways to improve our resident experience. We appreciate all our residents and work hard to provide a comfortable home with outstanding service and amenities. Please contact me directly so we can address the concerns you raised in your review. Respectfully, Brooke Community Manager
Best Price, Space and more! I was looking for the most affordable option but was surprised when the lowest price I found was also the biggest and came with a free washer and dryer. The staff also let me know of a special they had that I did not even know about saving me an extra $200! I couldn't be happier! With Austin the way it is right now, I was very surprised to know places like High Oaks still existed!
Business response:
Thank you for taking time out of your day to leave our team this fantastic feedback! We strive for 100% satisfaction, and it is great to see you have had such a positive experience and that your needs were met in a timely, friendly manner. The High Oaks staff enjoys serving our residents, and your kind words make our day particularly rewarding. We hope you have a wonderful holiday season taking in all that we offer and the ideal Austin location! We welcome any additional feedback or suggestions and thank you again for being ... read more
Acceptable. Not great. Update 10/04/2021: Went to Main Office after they failed to respond to my email last week. Explained about mail theft. They're going to change my mailbox lock. Rent is going up between $70-$100 if we choose to renew our lease. Update Sept 29, 2021: Mail is being stolen again. I had packages taken on Sept 24 & 26. One was stamps ordered from USPS, delivered by USPS according to their email notifications. My friend had small tokens removed from envelopes before she took them from her locked mailbox. We w... read more
Business response:
Thanks for taking the time to update your review Jessica. We certainly appreciate you as our resident and want to continue to work with you to resolve your concerns. All feedback is taken very seriously by our team and we are committed to providing outstanding service with comfortable apartments you love to call home. We are sorry for the isolated incident with your mail and for any delays in getting back to you. Please do not hesitate to contact me anytime with questions or needs for your home. Kind regards, Brooke Communit... read more
Love this Property I have really enjoyed my stay at High Oaks. I have had an incident with my rent and once I spoke to management they worked with me to solve my problems and were very polite. The maintenance staff is AMAZING!!!! They literally contact you regarding your issue and Sal left my restroom in better condition than it ever was before my issue. My apartment had a leaky toilet and maintenance contacted me shortly after I placed my request. I informed them they did not have to come the same day and could wait until t... read more
Business response:
Hi Ariel, On behalf of the entire High Oaks Team we want to thank you so much for your wonderful review and 5 star rating. It is always great to see happy residents and we take great pride in our amazing amenities, comfortable apartment homes, caring staff members, and a fantastic Austin location. Please do not hesitate to let us know if you need anything or have questions anytime. We hope to see you soon at an upcoming resident event! Thanks again and best wishes, Brooke Community Manager
Moving to Austin, TX?! READ THIS!! Anyone thinking of moving to Austin, Tx: DO NOT LIVE AT HIGH OAKS OR ANY OTHER NORTHLAND COMMUNITIES PROPERTY. I moved in 7 weeks ago and my AC unit has been broken 6 times already. Summers in central Texas are brutal because it is between 95-105 degrees consistently and it is worse when your apartment is 90 degrees while you sleep at night. It's in a great location but this place sucks. This is my 2nd northland community property and they are trash. It is 10am at the time of this post and ... read more
Business response:
I apologize for the issues that you have had with your air conditioning system. Our maintenance team is dedicated to the timely completion of all service requests. I would like the opportunity to speak to you so that I may fully research the repair issues and ensure you have no future problems. I can be reached at kyoung@northland.com - Kari Community Manager
Stay away Old and badly maintained. The worst part is at the end of the lease when they charge you using any excuse to steal your money.
Business response:
Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles. We follow the lease contract when assessing fees and/or charges. If we have not thoroughly explained the charges, or made a mistake we sincerely apologize. We would like to speak to you personally about all of your concerns. Please contact me at 512- 345-8823 - Joshua
High Oaks Apartments I love my sweet little apartment I share with my roomie, her bunny and my two feisty cats! The management is wonderful and I am in the beautiful Arboretum area. I have made such a happy home here and will continue to do so.
Hidden Gem! This place is great! It is in a nice neighborhood, convenient to all shopping amenities; groceries, malls, gas stations, movie theaters, etc. Yet, it's tucked off the highway and surrounded by trees. It is in walking distance to hiking trails with water streams. The staff is helpful and friendly; along with, the apartment and grounds are clean. Requests can be done online; as well as, extermination and maintenance are taken care of efficiently. There are several pools, fitness centers/gyms, recreational centers, ... read more
Frequently asked questions about High Oaks Apartment Homes
How is High Oaks Apartment Homes rated?
High Oaks Apartment Homes has a 3.4 star rating with 184 reviews.
When is High Oaks Apartment Homes open?
High Oaks Apartment Homes is closed now. It will open tomorrow at 9:00 a.m.
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