Hertz Car Rental

RickInArk 

on BBB

5 years ago

I rented a car from Hertz at the Atlanta Hartsfield Airport. Upon arriving to my destination some 90 minutes away, I get out and realize the right front 1/4 panel of the car is falling off!! It has some sort of glue in the areas where it has broken loose. I spent well over an hour on hold with "EMERGENCY roadside assistance." ON HOLD....make sure you read that.....with EMERGENCY roadside assistance. Finally I was instructed to drive the car back to the airport and exchange it for another one. So....90 miles back and when I g... read more

James H 

on BBB

5 years ago

The worst company to rent a vehicle from. The car was t ready, the car was not clean, the car smelled of marijuana. 

PJS 4425 

on BBB

5 years ago

Limb fell and shattered my sunroof during a storm. The entire headliner was soaked and my car guy said it would take 2-3 weeks to fix, the entire roof/top would have to be replaced. Made the mistake of contacting Hertz. First two people I spoke to at the call center were incredibly rude. One of whom huffed and puffed through the whole call, obviously inconvenienced by having to do her job/make an appointment. She couldn't be bothered to complete a transfer request to get the car I needed to the location closest to me (I had ... read more

Anna O 

on BBB

5 years ago

We were given a set charge for our car rental. However, we were charged a second time with a higher amount and no reason as to why our amount increased. I called customer service- Raiatea- and was told we'd get our money back within 5-7 business days. It has passed 7 business days and I am not getting a response back from her. She told me to email her if I had any problems. I have emailed her twice with no response. It has been a frustrating experience. 

Dureill B 

on BBB

5 years ago

My rental wouldn't start this morning and I have spent the ENTIRE day trying to get a replacement. I sat on hold for 1 hour and 15 mins, the first time I called. They sent fme a link for a Lyft to pickup a replacement rental, but there were no drivers in the area and the link went dead. I have been trying to get back in touch with someone now for over 3 hours. The initial roadside assistance number that you call takes you to a call center that is worthless... all they do is put you in line to wait for hours. When you call ba... read more

Mark H 

on BBB

5 years ago

The worst company ever. We rented a car and prepaid. (Our mistake). They did not have the car. They gave us a smaller car and billed us the same amount. I called them and they would not fix the problem. So this multi billion dollar company is stealing hundreds of dollars from us. They admit the error and they are not going to fix the problem. The almighty dollar reigns supreme. These people are crooks. I wish a read these reviews first. **** ****** 

jessica c 

on BBB

5 years ago

Worst experience ever !!!! DONT RENT HERE!!!!! MADE A RESERVATION OVER A MONTH , GOT A CONFIRMATIN THE DAY BEFORE I HAVE TO PICK UP THE CAR FOR THE NEXT DAY THEY TELL ME THEY DONT HAVE A CAR FOR ME!!!! WHAT IS THAT!!!! THE SUPERVISOR WAS USELESS THIS COMPANY NEEDS A NEW MANAGEMENT AND LEARN HOW TO RESPECT AND TREAT CUSTOMERS. AND ACCORDING TO THE SUPERVISOR HAVING A RESERVATION DOES NOT GURANTEE A CAR ITS LIKE A WAITING LIST...WORST COMPANY EVER!!!!!NOW MY TRIP HAS BEEN DEAYED AND I LOSE A NIGHT THANK YOU HERTZ 

Jason G 

on BBB

5 years ago

Boy, how times have changed at Hertz. I've been a Gold member for years, and just returned a suburban and had a disappointing experience with the product. Below is the survey information I submitted back to Hertz if your interested. I would suggest going elsewhere. Lost confidence in Hertz: - no sticker indicating it was properly sanitized (MY DAUGHTER IS HIGH-RISK AND THAT WAS REALLY IMPORTANT TO ME). - exterior filthy (I WASHED IT IN MY DRIVEWAY PRIOR TO THE TRIP). *pics available - interior had a FOOTPRINT on inside of wi... read more

Emily 

on BBB

5 years ago

We booked a car almost 2 weeks in advance. The day before we received a confirmation from Hertz of our booking. But the day of (3 hours before), they called us saying that they did not have a car available for us. This left us stranded in a city we are not from with no car and our hotel was 3 hours away. Prices for rentals were at least triple they were when we originally booked. When we called to ask for another car, hoping they would honor the original price, they seemed not to care and basically asked us what we wanted th... read more