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Heritage at Oakley Square
- Apartments
- Cincinnati, OH
About this business
Location details
4382 Marburg Ave, Cincinnati, OH, 45209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter No maintenance for 2 months is insane for an apartment complex. No parking and a loud train that keeps you up at all night. Wouldn't recommend to no one unless you like listening to loud trains and have to park across the street because there no parking at night ever so hopefully you don’t work late.
Business response:
Hello- We apologize if there have been any delays on your repairs. If there is anything pending, please do reach out to our staff and we can provide you with an update or timeline. We appreciate your patience and understanding and are more than happy to work with you to make sure everything is resolved. Thank you.
Please read reviews before considering!!! I wouldn’t recommend anyone stay here. There’s a loud train that runs all day and night. Extremely loud and vibrates my room. Constantly woken up in the middle of the night. You think if an apartment located directly behind an active train track, they would at least install sound proof windows. But if you enjoy being woken up at 3am everyday night this is the perfect home for you! There’s no security cameras for safety. I’ve been here a month and my car has already been vandalized. M... read more
Nice interiors, poorly maintained Where do I start? There is dog poop everywhere and when I say everywhere I literally mean everywhere. There’s been dog poop in the middle of a sidewalk that has been there for almost 2 months now. You can’t go into the grass without an 80% chance of stepping in something. Also, in that grass is a bunch of litter. From dryer sheets to fireball Single shots to flash drives there’s trash everywhere. Management says they have a policy and to let them know if I see anybody but clearly no one is g... read more
Train noise Don’t even consider. Noise from train is unbearable !!!
Business response:
We're very sorry to hear that you're having issues with noise. Please don't hesitate to check in with our staff to see if there's anything we can do to help. We want all of our residents to be comfortable in their homes and have a great experience in our community. Thank you. - The Heritage at Oakley Square Team
Train noise, dirty and smelly! Hallways and club house dirty and smelly. Noise from industrial train day and night! Would not recommend to my enemies!
Business response:
We make every effort to ensure that our property is clean and pleasant. If there are areas of concern that you feel need extra attention, please don't hesitate to check in with our staff. Our maintenance team would be happy to take a look and address any issues. We want all of our residents to be comfortable in their homes and have a great experience in our community. Thank you. - The Heritage at Oakley Square Team
Renter Beware Management is extremely slow to respond (if they do respond). just about everything in my apartment imaginable has broken down in the four months ive been here; washer & dryer, Dishwasher, AC twice. Parking is a absolute nightmare, they have more renters then they have parking spaces. Oakley has alot of great apartments to rent from, this is not one of them.
Nice Apartment, Poorly Managed The inside of the apartment is nice, with all new appliances, nice floors, etc. It's what made us fall in love and choose this place. HOWEVER, management is absolutely terrible. They never respond to calls or emails, you have to physically go in to get anything done. Even then, it often still takes weeks to make any sort of progress. They do not enforce any of their own rules, as there are often loud parties at night, dog poop everywhere, and trash left out in the hallway for days. During COVID... read more
Business response:
Hello Erica, We appreciate you taking the time to share your experience with us. We will certainly speak to our team about your incident with the water leak. We realize that a situation like that can be very stressful and we apologize if you feel it wasn't handled appropriately. We can understand that apartment living can have its challenges when it comes to noise and neighbors. We do have noise and disturbance policies outlined in our lease agreement. If you feel like your neighbors are in any violation of these policies, w... read more
Not Bad, but Not Worth the Money Not bad, but not worth the money. The units themselves are spacious, clean and updated. Maintenance was responsive and professional. However, you will often be paying for additional 'community amenities' that are more than poorly managed and struggle with the community itself. The gym (pre-lockdown) that is onsite is small, poorly equipped and was constantly falling apart. The pool, though nice, is often overcrowded by people not adhering to the one guest per resident rule. This would not be ... read more
Business response:
Hello William, We appreciate you taking the time to share your opinion with our team. We want to apologize for any confusion regarding the fees associated with your lease. We make every effort to be transparent and clearly explain any and all charges that pertain to a residency in our community during your initial lease signing. We understand that the amenities being closed and/or limited due to Covid can certainly be frustrating. Our staff takes the health and safety of our community very seriously and will certainly be loo... read more
Amazing! Love it here! Location could not be better. Everything is new and nice, plus the workers are all awesome. My unit is a great size, plenty of room and good design for me and my dog. Tons of good food options near by, MadTree Brewing is definitely a place to check out. Another plus is how close we are to the Oakley Playground. You cannot go wrong choosing this location to live!
Business response:
Hello, We're so delighted to hear that you have had a wonderful living experience in our community! We love that you've been able to enjoy the neighborhood and all that it has to offer and we certainly appreciate the kind words about our staff. Thank you so much for choosing our property to call home! -Heritage at Oakley Square Team
Frequently asked questions about Heritage at Oakley Square
How is Heritage at Oakley Square rated?
Heritage at Oakley Square has a 2.9 star rating with 180 reviews.
When is Heritage at Oakley Square open?
Heritage at Oakley Square is open now. It will close at 6:00 p.m.
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