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Heritage at Oakley Square
- Apartments
- Cincinnati, OH
About this business
Location details
4382 Marburg Ave, Cincinnati, OH, 45209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
SERVICE IS BAD. Just FYI: Expect to pay A LOT of money and HOPE that you will not need any maintenance. My experience requesting service has been a NIGHTMARE. See story below so you can have a sense for their lack of commitment and take that into account when making a decision about renting here: My dishwasher broke down. Tuesday (Feb 25th) we put in an order. I also called and was told that within two days they would send someone. They DID NOT. My husband called on Thursday they promised to send someone that day, DID NOT. I... read more
Business response:
Hello, First and foremost, we'd like to apologize that you've encountered such a frustrating experience. We realize that there has been a clear lack of communication on the part of our team. We know that having a dishwasher out of service can prove to be very inconvenient. We will be reviewing your feedback as a team to understand what went wrong and how this can be avoided moving forward. We value you as a resident and we hope that we can work together to come to a resolution for this issue. Thank you for taking the time to... read more
Great home for my family Living here has been great for my family. It's a nice community and our apartment is the perfect size for my wife and two children. There's plenty of room for our kids to play! You can even have pets, we're just not there yet. Our place is nice, perfect layout for the fam. Nice kitchen and appliances. Everything works well and has held up nicely since we've lived here. Maintenance guys are nice and do good work. The location is great, all the essentials are nearby. School is easy. It's a nice life he... read more
Business response:
Hello, We're so happy that you and your family are enjoying living here. We're very family friendly and always appreciate when our residents let us know that they are satisfied. We want to continue to make our community the nicest in town, and with the invaluable feedback from our residents, we will! Our door is open should you need anything. Thanks again! - Heritage at Oakley Square Team
Good place to live This is the best place I've ever lived in! It's new and modern and everything is nice. The people here are friendly which is nice for a change. My apartment is a good deal for the money, especially with all the amenities. I had a few hiccups moving in but the office helped smooth things out. A rating :)
Business response:
Hello, Thanks for your review and for rating our community 4 stars! We appreciate your feedback and we're happy to hear your issue was quickly resolved by our team. We strive to make things easy for our residents while providing a nice living environment. Our door is always open if you ever have any additional feedback. Thanks again! - Heritage at Oakley Square Team
Parking is a big mess, Trash is big mess, No good Management 1. EXPENSIVE: It is a too expensive place to lease. 2.Parking ( 0 out of 5) -I don't know why they are leasing this apartment to college students or to people who share 1 apartment in 3 people and they park 3 cars. I was amazed to know that they have allowed 6 people to lease a 2-bed apartment, 3 couple lives in 1 apartment OMG! Why they don't allocate 1 dedicated parking for each apartment and charge for extra parking space?? 3. Trash (1 out of 5)- Trash service i... read more
Business response:
Hello, Thank you for sharing your experience living in our community. We appreciate you taking the time to provide feedback while detailing out your concerns. We take resident feedback very serious and factor it in our upgrade and improvement plans. - Heritage at Oakley Square Team
Leasing and Parking I must attest to the parking issues on the property, however, I am moving from out of town for work and came to the Heritage looking for a one bedroom. I did like the property but they did not have an apartment open during my time frame. I must be upfront after reading several reviews, I almost didn't come because of reading on the parking issues. When I came in, I brought up the concern but the leasing person Andrew was very up front and honest with me about it. He did inform me that they had recently ad... read more
Business response:
Hi, Thanks so much for taking the time to review our community. We appreciate your honesty and we take feedback about our community very serious. We're happy that you had a good experience with Andrew and that your first impression was a positive one. You are welcome back to our community anytime and should you be looking for a new home in this area, please come in and see us. Thanks again! - Heritage at Oakley Square Team
The parking situation is astounding. Even after implementing a parking pass policy for residents, and renovating the parking lot to create more spaces, there still aren't enough parking spaces for residents to park in legally designated spots. How the complex passed an inspection for city ordinances is beyond me. The management company recently doubled down on this poor reputation by announcing that the city of Oakley will begin ticketing and towing cars in no parking zones. Why are residents held responsible for a negligent... read more
Business response:
Hello, Thank you for your feedback about the parking in our community. We have implemented changes and are seeing an improvement overall. Unfortunately, there are still residents parking illegally(even when parking spots are open)and we must maintain fire and safety standards at all times for the safety of all our residents. Therefore, parking enforcement is needed until these violations stop happening. We continually monitor our strategy and look for ways to keep improving the process. Thank you for sharing your concern, sh... read more
Parking Even after they created more parking spaces, people are still parking in the fire lanes. Even though there are available parking spots. When will management start to tow these illegally parked cars?
Business response:
Hello, We're sorry to see that parking frustrates you and caused you to rate our community so poorly. We've made several changes to our parking regulations and have seen a significant improvement. We apologize that it has inconvenienced you and we thank you for your patience as we work to improve the parking situation for all our residents. We appreciate you taking the time to let us know about this particular experience. - Heritage at Oakley Square Team
Park at your own risk Parking is a major problem in this apartment complex. They DO NOT have enough spaces for all residents to park even though they keep moving in new residents all the time. On top of that, add the guests of the residents and you have a real traffic jam. They are now towing cars (yes, even if you are a resident with a parking permit) that are parking in their "no parking zones." These apartments are way too expensive to requires residents to park 3 blocks away. I now have a curfew if I want to have a parki... read more
Business response:
We do apologize for your inconvenience and management is aware of your concerns. As we have implemented the parking policy we do require all residents to have their parking permit clearly visible from their front windshield and to avoid the “No parking zones” mandated by the fire department for ease of access. As always, we are diligently working to alleviate your concerns and we ask that should you have any questions or concerns, do not hesitate to come up to leasing office during normal hours.
Location is great but beware as nuances exist Location is great. Downsides: - Parking, parking and yes, parking. Weekends seem to be worst and if you arrive late in the evening you can expect to requir a several block walk to your building from where you find a spot to park - Cold - although the complex touts that it is a leed facility - the apartments are cold in the winter due to the draft that comes through all of the window frames - The train - so you know: the train idles outside the complex while the train company sort... read more
Business response:
Hello, Thank you for sharing your review of our community. We value resident feedback and appreciate you taking the time to let us know how we're doing. Our team strives to provide residents a 5 star living experience and we're always working hard to upgrade and make improvements within our apartments and community. If there is anything we can do for you or you ever have additional feedback, please stop in our office to let us know. Thanks again. - Heritage at Oakley Square Team
Frequently asked questions about Heritage at Oakley Square
How is Heritage at Oakley Square rated?
Heritage at Oakley Square has a 2.9 star rating with 176 reviews.
When is Heritage at Oakley Square open?
Heritage at Oakley Square is closed now. It will open at 9:00 a.m.
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