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Henri Bendel
- Fashion
- New York, NY
About this business
Henri Bendel is located at 712 5th Ave, New York, NY. This location is in the Midtown Center neighborhood. This business specializes in Clothing and Clothing & Apparel and has 21 review(s) with a star rating of 4.0.
Location details
712 5th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedBeautiful handbags and travel bags
The only time I have ever received something correct from Henri was my first order. They had it monogrammed and it matched my wallet so I was happy. I order a briefcase from them, which arrives damaged and incorrect monogram color. I needed it for a conference, which is why I paid for rush shipping. However due to the error, I was unable to take it to the conference and had to wait another week for the correct item to be shipped. This last order, I ordered a Tilda satchel in ...Continue Reading
Business response:
We are very disappointed to see that you are not happy with us, Sammi. We completely understand your frustration regarding your whole experience and would like to speak with you personally. Please send us a private message with your order number, email address, phone number, and the best time to reach you.
One of my favorites couldn’t decide which one I liked best. So I had to treat myself to two new bags! The quality is worth it!
Wow, stunned to find that a handbag that was bought for me as a gift is obviously flawed with the strap detaching from the bag. I thought that given the Henri Bendel name and reputation that they would help me. Ooops out of the one year warranty so no interest in putting this right despite an obvious manufacturing flaw. Henri Bendel doesn't appear to focus on quality or care about customers. Sadly disappointed that my gift is now useless....so just saying not a great product and zero customer service....pick a different hand... read more
Business response:
We're sorry to hear that your gift is unable to be replaced due to warranty, Jane. We'll share your quality feedback with our team for further review. In the meantime, we would like to see if there is a repair vendor nearest you. Please send us a private message with your email address, mailing address and further details on the type of handbag that you have so that we help. Thank you for taking the time to share with us your concerns and we look forward to hearing back from you soon.
Been shopping here for a few years now. ALWAYS had AMAZING customer service at the 5th Ave flagship store in NYC. Maribel and Wendy lived up to this and were SO very helpful to me yesterday . The way you treat your customers so well is why I am a loyal customer and will always be a #BendelGirl #AList
Business response:
Thanks so much for the love, #BendelGirl! We'll share with Maribel and Wendy's leaders, too!
Company is drastically declining. While other companies are expanding their customers’ ability to shop the brand, HB is making increasingly more difficult and customer service is at an all-time low. My past 3 experiences would leave ppl in disbelief. I’m have been an A-lister for several years and have tried to give the benefit of the doubt but this last time was the last straw. I’ve never had a company make it so difficult for me to spend $$ with them. UNREAL.
Business response:
We want to thank you for taking the time to share your concerns with us and sincerely apologize for your past three experiences with our company, Jolynn. To ensure that your feedback is shared with the appropriate department could you please send us a private message with further details, store location or if this interaction is from shopping online. Thank you.
Bought beautiful earring jackets to wear with my studs. Wore them to both of my kids weddings!
Bought a purse online. Decided to return it to a store, as stated in their return policy. Store said they can not accept online returns in store because the register is not set up to. So, they have to send it to the warehouse to process the return. What is the point of stating you can bring it back to a store to do a return when you cant? Been a week, just got notified the warehouse has accepted my return. Now to wait another week for the return to hit my card. Beyond annoyed!
Frequently asked questions about Henri Bendel
How is Henri Bendel rated?
Henri Bendel has a 4.2 star rating with 801 reviews.
When is Henri Bendel open?
Henri Bendel is closed now. It will open at 10:00 a.m.
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