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HeatAndCool.com
- Miami, FL
About this business
Specialties: We are the first and largest privately owned HVAC e-tailer online. We offer hvac systems and installation at wholesle direct prices, Fast, knowledgable and friendly service. Established in 1992. Originally created in 1992 under the name Universal Environment products inc. We mushroomed into the first pure play hvac e-commerce business oniline in 2002. A family owned and operated business, HeatAndCool.com now sells thousands of systems nation wide every year and offers installation in select areas.
Location details
7999 NW 81 Place, Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT USE THIS COMPANY!!! I am still waiting for parts from an order over a month ago and no one ever answers the phone or emails.
We received poor customer service from this company.
I bought a unit from this company on June 3 2000 I got it on June 12 it was damaged I called them that day did not get a response I sent them an email they finally responded saying it was a shipping company‘s fault and they would get back with me it is July 2, 2000 I have called numbers of times and cannot get a hold of anyone I believe these are crooks and out to Defraud the public I am calling the Better Business Bureau tomorrow in Florida defraud the public I am calling the Better Business Bureau tomorrow in Florid... read more
Ordered AMANA PTAC 15,000 BTU Air Conditioner PTC153G25AXXX with 2.5 KW Heater, Standard Exterior Stamped Aluminum Grille: Mill Finish, and a 42 Inch Standard Steel Wall Sleeve on June 11, 2020. Hadn't heard anything from them so on June 22, 2020 I sent an e-mail to their customer service. Got an instant e-mail giving me a case number but that is the only thing I've heard from them. So on June 23, 24, 25, and 26th I've called their customer service and I get sent to a voice mail. To say I am frustrated is an understateme... read more
I ordered a complete heat and ac system on May 28th the outdoor condenser arrived damaged on June 11th and they shipped an off brand TXV from a different warehouse on June 12th. I called and left messages on the 14th,15th,16th,17th and 18th with "JOE" the manager with no return call. I did receive a shipping notice email at 1:53am from a different company after the first call for with a total three times what I paid and shipping to the wrong state. The next day I left a message about the email, I had to leave a message bec... read more
I live in Florida and my AC died. I ordered a complete AC system on June 1, 2020, and at the time their website stated shipment would be within 1-3 days for this system. There were other systems listed that either stated 7 or more days for shipment or were back ordered. Today is June 12 and still no word from HeatAndCool about my order. I emailed them on June 4 and got a automated response assigning me a case number. The response stated that a representative would contact me soon. No body contacted me. On June 10 I ca... read more
I was trying to buy an Amanda ptac unit I have purchased it mid March and after not getting any update on shipping or an email confirmation I called customer service. From that point I just got mixed answers different stories and no results. I will not recommend using this company.
I bought a 12,000 BTU Klimaire 22 Seer Ductless Mini Split system in 2016, had it professionally installed. It worked for 2 year 8 months. Would display an error code occasionally and not work, turn it off wait an hour and then it would work. It finally died. I contacted Heat and Cool.com and asked if it was under warranty, and was told yes, but I needed to have a HVAC guy check it out first. First HVAC guy said system was blown and needed total replacement and cost me $100 trip fee for that info. The second profession... read more
Frequently asked questions about HeatAndCool.com
How is HeatAndCool.com rated?
HeatAndCool.com has a 3.2 star rating with 142 reviews.
When is HeatAndCool.com open?
HeatAndCool.com is closed now. It will open at 8:30 a.m.
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