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Hard Rock Cafe
- American
- Denver, CO
About this business
Hard Rock Cafe Denver is located in the Denver Pavilions, a two-story walking mall on 16th Street, recently rated as one of Downtown Denver's number one tourist attractions. But that doesn't mean locals don't hang out here, too! We are a spot for everyone and easy to find - just look for the 20-foot neon guitar outside of the building. At Hard Rock Cafe Denver, great food and friendly service are paired up with a living museum of music history. The full venue, which was newly remodeled in 2014, can accommodate 550 guests tot... read more
Location details
500 16th St Mall, Ste 120, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Had dinner with a buddy last night. Was told 30 min for a table when there was clearly plenty of open tables. We sat at a table in the bar. Server was friendly and food was good (burger) but took a very long time to come out! My first Hard Rock experience. Not very wowed...
Business response:
Hi Eddie. We're sorry to hear about your experience, especially at your first Hard Rock! Please know this will be addressed with the team. If you'd like to drop us a note and let us know when you came in, what time, etc. we'd like to try and win back your business. You can email us denver_sales@hardrock.com
Just had a rough experience at this restaurant. We didn't see our waitress for over 40 minutes. Then asked for a manager twice. Thank you to the manager Kelly. He listened to our frustration and came up with a solution. Thanks for correcting our bad experience.
Business response:
Hi Gilbert. Sorry to hear about your experience and glad that Kelly was able to right a wrong. Hope you'll give us another chance in the future.
30 minutes waiting for a table or a place at the bar although plenty of tables and seats were available. 30 minutes for what? Kinda ridiculous and not customer friendly. Grimaldi' next to it wanted my money.
Business response:
Hi Folko, thanks for taking time to write a review for us. If you'd like to drop us a note and let us know when you came in, we'd love to try and win back your business. You can email us at Denver_sales@hardrock.com. Thx.
Our server was nice but a bit slow being as it nearly empty inside and outside. Food was good but my club was messed up (asked for no tomatoes, no biggie I picked them off) but it was blamed on kitchen staff only speaking Spanish and our server quipped he should learn the Spanish word for tomatoes so it doesn't happen again.. (I thought that was an odd comment to make to customers) overall good but not the best Hard Rock I've been to! �
Business response:
Thanks Jessica for you review. Please know they will be passed along to the management team to address and discussed with staff on proper guest etiquette. Hope you will give us another chance in the future.
We sat outside Saturday at Hard Rock as things were getting busy for dinner about 6:15pm. The 16th St Mall was buzzing!! Justin was our server and was great, along with several others who were looking out for each other as needed like a great restaurant team. i.e. when our food came out, the food runner went back for napkins and silverware that we didn't have, but before he returned, someone else brought it. One girl asked if we wanted ketchup, and another guy heard it and handed us a bottle as she was returning with one. En... read more
Business response:
Thanks Dana! Will make sure your kind words are passed along to Justin. Hope to see you again soon.
The only problem is if you eat outside watch out for the drug infested milinals walking around the city.
Business response:
Thanks Roy! Please know that we will continue to work with the Downtown Denver Partnership and the city of Denver to address to this issue.
We sat for 15 minutes without being served. Us and another table ended up walking out on account of the fact that we hadn't been served yet. I can't honestly review the service or the food, as we hadn't received any. It wouldn't be so bad if a six top hadn't been sat at least ten minutes after us and been helped immediately. It felt like we weren't welcome.
Business response:
Hi James, thanks for taking time to write a review. First off, we are so sorry for the experience you had during your recent visit. We would love to learn more about it so we can address the situation immediately; when you came in, what time, where you sat, etc. Secondly, we would love to try and win back your business if you'd give us another try. Please email us at Denver_sales@hardrock.com with details and we'll do all we can to correct the situation. Thanks.
The steak was not worth $30 , food took very long
Business response:
Hi April. We're sorry to hear about your experience. If you would like to drop us a note at denver_sales@hardrock.com and let us know when you came in, who your server was, what manager you spoke with, etc. we'd love to try and win back your business. Thanks!
This is Hard Rock #22 for me... Always a good time...
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 4 star rating with 2,918 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is open now. It will close tomorrow at 12:00 a.m.
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