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Hard Rock Cafe
- American
- Denver, CO
About this business
Hard Rock Cafe Denver is located in the Denver Pavilions, a two-story walking mall on 16th Street, recently rated as one of Downtown Denver's number one tourist attractions. But that doesn't mean locals don't hang out here, too! We are a spot for everyone and easy to find - just look for the 20-foot neon guitar outside of the building. At Hard Rock Cafe Denver, great food and friendly service are paired up with a living museum of music history. The full venue, which was newly remodeled in 2014, can accommodate 550 guests tot... read more
Location details
500 16th St Mall, Ste 120, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
not very tasty this time. The onion rings were too salty and my bun on my pulled pork was toasted dry. It just turned into instant crumbs. Service was good though.
Business response:
Hi Danielle, thanks for taking time to write us a review. We're sorry to hear that you didn't enjoy your meal. If you'd like to drop us a note at Denver_sales@hardrock.com and let us know when you came in, what time, who your server was, etc. we'd like to try and win back your business. Thanks!
Great food but table service was terrible. I've been here numerous times before and say at the bar. The bar folk are awesome but this time, had to sit with workmates at a table. I regret recommending the place. They were either too busy or downright ignorant but man! Terrible!
Business response:
Hi Lofiel. Sorry to hear about your experience when you came in with coworkers. If you'd like to drop us a note and let us know when you came in, etc. we'd love to learn more and try and win back your business. You can email us denver_sales@hardrock.com. Thanks.
Ate there for dinner. Spent the rest of the night puking and on the toilet. Just saying.
Business response:
Hi Jennifer. We're sorry to hear about this and would like to discuss this with you, when you came in, etc. If you'd please give us a call at 303-623-3191 and speak with a manager that would be great. Thanks!
Food was good. . Service was exceptional. Thanks Jess.
Business response:
Thanks Cynde! Will pass along your kind words to Jess.
Crappy service, passive agressive waiter. Felt like we were blatanly ignored. Food was ok after waiting an hour and watching three groups who came in after us order, eat and leave. We were headed to the Denver Parade and were so late because of it. Horrible experience, will never go back, which is a shame because every other ones I have been to are amazing. I have been all over the world to see them. Bummed.
Business response:
Hi Jennifer, thanks for the review. We're sorry to hear about your experience, especially during the big Parade of Lights event downtown. If you'd like to drop us a note and let us know who your server was, what time you came in, etc., we'd love to discuss and try to win back your business. You can email us at Denver_sales@hardrock.com. Thanks!
Sound was great! Playing the stage was fun. @nordicdaughter Food needs an upgrade for the price.
We decided to wait the 45 minutes we were quoted however we grew more and more frustrated when clean, empty tables sat there for 10 minutes with no one being seated. After an hour when we complained we were finally seated. The wings were cold, the chocolate shake came when we were almost done eating and the medium well burgers were practically raw which made the buns soggy. All this for a bill of $70.00. The only reason for a 2 is the waitress was awesome / very up beat, Friendly, prompt.
Business response:
Hi Tracy, thanks for the review. We're sorry to hear about your experience and will discuss this with our host team and the manager that oversees that dept. Glad that our server made the visit a bit better. If you'd like to drop us a note and let us know when you came in we'd love to discuss and try to win back your business. You can email us at Denver_sales@hardrock.com. Thanks!
Manager and host were nice and helpful. Service was pretty bad. assuming they had a bad night, but it was pretty darn bad. I think it took 30 minutes to get our wine and beer order-it came 10-15 minute after our appetizer came, but not without me going to the bar, and showing the waitress that our drinks had been ready for quite a while. She got mad at me when I expressed dissatisfaction, spilled my drink on my daughter while she yelled at me, and never apologized.
Business response:
Hi Dan. Thanks for taking time to write a us a review. It was nice meeting you at the Diamond Empire show! I'm sorry to hear that you had a bad experience and that the bartender didn't help the situation. Please know that this issue will be addressed with the bar manager and bar staff who worked Wednesday night. If you'd like to drop me a note, I'd love to send you a gift card and try and win back your business and have you in on me. Please drop me a note at John.Lindsay@hardrock.com. Again, my aplogies. -John
Kinda like spangles. I also think they have Mr. Pibb and try and pawn it off as Dr. Pepper.
Business response:
Thanks Jeremy for the review. Unfortunately, Mr. Pibb isn't readily available in Colorado. :-( If it was, we would definitively look to carry it! Hope you'll visit us again soon.
Frequently asked questions about Hard Rock Cafe
How is Hard Rock Cafe rated?
Hard Rock Cafe has a 4 star rating with 2,918 reviews.
When is Hard Rock Cafe open?
Hard Rock Cafe is open now. It will close tomorrow at 12:00 a.m.
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