H & R Block

Lori S 

on BBB

2 years ago

I bought the online program and attempted to install it on my MAC with an error message appearing. Tried to install on my windows computer. It would not install on that either. Spent 2 hours on hold to never hear a human voice. The freaking call number would hang up on me after approximately 30 minutes. Now that I have attempted numerous installs, I have exceeded my 7 try limit. I cannot get help. So frustrated right now I could cry. I have wildland fires all around me, including one less then a mile away so my stress level ... read more

Joshu M 

on BBB

2 years ago

Went in to have my taxes done because the ********************** to do so. I get to this place of business and Im told they are booked. I said why would they direct me here if they were booked. I was told corporate overwhelms them. So I left and called the ********************************************************** and told the receptionist I was directed back again. An older man came running from the back cussing and acting like he was going to attack me. His name was ***** and it was as if he had something wrong with him. T... read more

Kristin S 

on BBB

2 years ago

I attempted to e-file my taxes this weekend. My federal got rejected because the online program decided that one of the credits H&R Block were including was going to note that I was filing as "married, filing jointly," while the rest of my taxes were being filed as "single." I printed the paperwork to mail in my returns, when I noticed that my state return requires me to file additional paperwork, that I had not previously intended on filing. I reached out to H&R Block for a refund on the $90 I paid them to file my taxes and... read more

Anangookwe W 

on BBB

2 years ago

YOU ALL PRICE GAUGE UNEMPLOYED STUDENTS. My mother, who makes over 100k a year, paid less with her CPA to file her taxes.My CPA was rude, I experienced very uncomfortable micro-aggressions, and I was told that I had to pay $500 and I couldn't use my miniscule return to pay it. I had to put it on my freaking credit card. Will NEVER file with any of your branches again. I hope you enjoy taking $500 from a broke grad student who now needs to figure how I will eat for the next month!!! Cheers to you! 

Veronica G 

on BBB

2 years ago

I scheduled a tax appt with ******* McCoord at H&R Block in **********, **. She refused to review my property taxes automatically assuming I didnt have enough to itemize. I asked if there were any credits or additional stimulus money that could help lower the *** of tax debt owed. She looked at me shrugging her shoulders and states, "Not that I know of." She was too lazy to research it. However, I know for a fact she has not charged certain clients for services rendered on the H&R Block clock. That's not a good look for the ... read more

Sylvia I 

on BBB

3 years ago

I have been trying for the past 4 days to get help with a question regarding the software and until now have not been able to talk to a person that can help me. I am on the phone waiting for 20 minutes and then transferred to another person for a 20 minute wait, and it goes on and on. One time a message came on that the system was down and click, disconnected after at least 1 wait. The system crashed several times through out the process of entering data. I searched for a site on H&R Block to voice my complaints, but I was u... read more

Guadalupe D 

on BBB

3 years ago

Hand R Block has not helped me in a year. I cant get ab answer and when someone DOES answer, its usually to tell me that I can call another number? why cant they give me an answer? The *** will take your money just like Hand R Block does. ****** to prepare my taxes just to tell me that they cant do anymore to locate my money. SORRY CUSTOMER SERVICE.........NOBODY NEEDS TO HAVE TAXES DONE BY people that have no idea about what is going on or how to fix the problem. I do believe that these people are not trained and could care... read more

Victoria B 

on BBB

3 years ago

I had my taxes done on February 18th, 2022. I gave my tax preparer my checkbook so I could she could enter my account number, so there would be no errors and my refund of over ****** dollars could be directly deposited into my account. Little did I know she entered 1 number wrong.. I realize mistakes happen but after the mistake made and the money went to my bank but was deposited into someone else's account. We are now in April and after numerous phone calls, emails, speaking with district manager, still no money. When I sp... read more

Dale D 

on BBB

3 years ago

I have been using the ****, **. (*****) tax office for several years now. Today I made an appointment online to drop off my tax documents. When I arrived, ***** told me that they could not prepare my taxes because they were all booked up through the end of the month. If this is true, why was I able to make an appointment? This was a complete waste of my time, not to mention the hour that I spent on the phone with **************** to obtain clarification...and to complain about my experience!Also, the clerk at the office (***... read more