Greenway Hyundai Orlando

John W 

on BBB

3 months ago

Bad customer service! They lie to get you there after having all my information and saying they could get the deal done only to not even see my sales *** and waste 2 hours of my day. 

Jossy L 

on BBB

9 months ago

I was advised that the ************* was a great thing to have.Of course it raised my car payment, i have been asking for the documents so I know what it would cover and have never received them or fot a call back after leaving many messages. Very unprofessional and the biggest mistake i have made. I wanted to cancel the ************* but i was told my payment will not change. 

Alieana A 

on BBB

a year ago

This place is the most UNPROFESSIONAL car dealership in the world. Im writing this on the behalf of my sister who brought a car last month. They messed up her entire contract and contracted her under a completely different car with a different vin number and a different color noticed the mistake a MONTH later and weve been sitting at the dealership for over 2 hrs while they finish up a deal that is WAAYYY more important than them fixing the mistake their financial team did last month. 10/10 highly dont recommend anyone comin... read more

ChaKeta T 

on BBB

a year ago

I bought a car from this dealership at the end of August. The very next day I had trouble with it. I immediately notified the salesman and the sales manager. When they finally got back to me they had me bring it in. They kept the car to look at it for about 4 days. They stated that no issues were found and maybe I manually shut the screen off. I knew that this was not the case. I took the car back and it continued to have the same issues. I attempted calling up there and could never get ahold to them on the phone. Therefore ... read more

Tim S 

on BBB

a year ago

Worst service department ever, brought my 2023 Elantra Hybrid in for its 15k mile service, had an appointment at 11:40 am, and I didn’t pick up my car until after 5:10pm after being told it would only take 2 hours. Over 4 hours to get my car serviced….for a simple oil change and 15k mile service….over 4 hours!!!!! Word of advice run, run fast like your life depends on it from this dealership and take your car to a different Hyundai dealership in the orlando area that values customers time, otherwise be prepared to wait ALL D... read more

Yvonne C 

on BBB

a year ago

I've had multiple calls asking me to trade in my car bcs it's from 2020 and that they are in need of these. I know this is a scam they just want me to buy a new car. The issue is I looked at my credit report and every time I get one of these calls apparently they are pulling my credit without my consent. So I have not authorized them to do so. I am filing a formal complaint and if I have to go to the court house to do so I will. Not sure what type of scam they are trying to pull but they have someone illegally accessing cred... read more

Jack M 

on BBB

2 years ago

We just moved down here and Bought a 2016 Kai Sedona in September 2022. We were told by the salesman AND finance when we bought the maintenance plan that we could use it at the Hyundai dealership down where we live. This is not the case and you have to get it serviced at a Greenway Hyundai otherwise they will not cover it. Going in to get an oil change thinking that you don't have to spend any money and then being charged for things that you think are covered sucks. It is very infuriating being told one thing that the mainte... read more

Janiela R 

on BBB

3 years ago

This place SUCKS!!!! And I will tell everybody I know that's looking for a vehicle to stay away from this place. The vehicles are way overpriced and not only that, I traded my vehicle in on 12/14/2021, it is now 02/01/2022 and I have not received a tag from this place yet. They don't return phone calls, most of the time, or emails, especially ms ******. I've received 2 temp tags so far and the 2nd one is about to expire. I shouldn't have to keep contacting them about a tag I should've already received it. When you call them ... read more

Brenda B 

on BBB

3 years ago

One star is too many. These guys are pretty low. When I share this with people they are shocked..I inquired about a car a couple of weeks ago.. was clear I was not paying a high premium to Phil the first salesman. He said he would get back to me. When he didnt I let it go and moved on. He called me Dec. 31st 2021 wanting to make a deal due to the end of the year. After going back and forth being very clear on what we were going to trade, what we were going to pay over the trade and the delivery etc. We thought we bought a ca... read more