Graham Ford

jimmie m 

on BBB

7 months ago

Biggest liars i have ever seen . I was approved for a vehicle and had 743 credit score and gave me the run around like nothing you ever seen and phone harassed hung up on numerous times and disrespectful . do not buy here please listen to me .its a scam and lie up and down . salespeople tell you one thing and then backstab you . price was settled on and approved by park national bank and said we decided not to sell to you and called me and told me to f myself . I went and bought a brand new vehicle the same day elsware . 

Donna G. 

on BBB

a year ago

Do not buy a car from this dealership. 6 months after the worst experience ever in buying a 2023 Toyota Venza hybrid, (February, 20223) I NOW, six months later, find I have to pay a subscription fee for my GPS. Not one person told me there is a fee for the GPS. Under no circumstances would I have bought any car that charges extra each month for a GPS. GPS is standard on other cars in my price range. I am seeking legal advice for this AND for all the information about the car that was withheld because a car salesman had other... read more

Donna G 

on BBB

a year ago

Do not buy a car from this dealership. 6 months after the worst experience ever in buying a 2023 Toyota Venza hybrid, (February, 20223) I NOW, six months later, find I have to pay a subscription fee for my GPS. Not one person told me there is a fee for the GPS. Under no circumstances would I have bought any car that charges extra each month for a GPS. GPS is standard on other cars in my price range. I am seeking legal advice for this AND for all the information about the car that was withheld because a car salesman had other... read more

Tracy L. 

on BBB

2 years ago

I bought a New 2019 Hyundai ****** in November 2018 with 5 miles on it. My first New car. On 12-2021 the motor had to be replaced and it only had ****** miles.I didnt get my car back until 11-2022. Two months later its back in the same shop and I was told the motor has to be pulled!! This has been a nightmare terrible experience. The car had no value after having this kind of work done. No value for a trade in. I wanted a new car when I bought it. Now its junk.. I dont even want that car anymore. Sad all the money I paid on ... read more

DRFoote 

on BBB

3 years ago

I brought car in for a new water pump in January. We were advised to change out the timing chain as well, and we did. When we got our car back over a month later a piece fell off the bottom of it and I immediately knew that whoever worked on it did a shoddy job. When we mentioned it, the service manager said it didn't matter because we did not technically need that piece of our car anyway. Not long after the check engine light came on, the car stopped altogether. We towed it to another shop that said they needed to replace t... read more

Kenneth J 

on BBB

3 years ago

All in all, I feel like the dealership runs it's business through deception and dishonesty. I went to this dealership in April with the intention of trading in my pickup truck towards a smaller, less expensive vehicle. I had a large amount of equity in the vehicle and had performed a large amount of research on the vehicle's value before the attempt at trade-in. When we entered the dealership, we were greeted and eventually made contact with a salesman. The salesman was new so, I do not place any blame or discontent against ... read more

Danya W 

on BBB

3 years ago

Negative stars! We have owned our 2019 Hyundai ******** since June 2019 and had to have it serviced 4 different times because of the same engine issues. This last time we took it in on February 17th because the check engine light came on. Graham replaced the engine knock sensor and said that fixed the problem. We picked it up and the engine light came on again. They told us to drop it off the following Monday and they would take a look at it. After waiting for over two hours, they said they couldnt figure out the issue and t... read more

Sontia C 

on BBB

3 years ago

There a worker by the name of Erinthat was very rude as soon as I asked about a shuttle instead of him explaining to me correctly the reason being he caught an attitude so I asked to speak to his managerhe refused to let me talk to him and he said the same thing about his supervisor this is the first time I experienced this from them I will look elsewhere to get my car fixed. 

Kimberly F 

on BBB

4 years ago

Bought a car in April 2020 engine light came on within a week have had it there 3 different times each time the light comes back on within 48hrs now I’m being ignored about it! It’s mid October 2020 and the issue still exists Very unprofessional and apparently mechanic s and technicians are very under qualified no one answers phones and I will tell everyone I know to never buy there!