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Gossett Mazda
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a 2019 chevy colorado from gossett motor cars on 7/21/2021. I asked the sales manager upon signing the paperwork would I be able to return the vehicle if I'm not satisfied and he said "no because Tennessee does not have a vehicle return policy anymore no matter how long i keep the vehicle. I'm not fully satisfied with my purchase because I believe that I was overcharged because it doesn't have all options that one would expect for the price that was charged to me.
Business response:
Mr. B****, we apologize if you have not been satisfied with your recent vehicle purchase. It is our policy to be upfront and honest with our customers as to our no-return policy once purchased in Tennessee. We do appreciate your business and hope that we can continue to serve you in the future.
Today I was at Gosset Motor Cars to pick up my truck, when I got there I was helped by Mike J******, and was yelled at he treated me in Avery bad manner, when asked him questions about what needed to be done he just handed the papers and told me, " it says in there", so he did not wanted to to take the time and explain it to me. I asked home about what I was being charged and told him that I thought it was covered by warranty and he just yelled and told me that it was my truck and I had to pay for it, I know that and it was ... read more
Business response:
Mr. Z*****, we apologize for any issues during your recent visit to G****** Motor Cars. We pride ourselves in treating our customers with the utmost respect and there is no excuse if you did not feel that way during your encounter with our Service Writer. I understand that Mr. C*****, our Service Manager and Mr. G****** have both spoken with **** about your visit. We appreciate your business and hope that we can earn your trust and continue to serve you in the future.
Kia on covington pike Service Dept. Just Sucks. I have had my car over there for 2 weeks, and when I call they just say they are working on it. I have been calling the Service manager 3 times now without a call back. I have call the general manager 3 times now with a call back. The service writers pit me on hold for 30 mins, just to tell me they are working on it. For something that should about a hour to fix 2 weeks is enough. I'm going to get my car back .
Business response:
Dennis, I understand that you spoke to Mike C****** our Service Manager and the issue has been resolved to your satisfaction and your vehicle has been picked up from our Service Dept. Please give us a call if you have any questions or concerns. We appreciate your business and hope we can serve you again in the future. Thank you in advance.
Gossett Kia Mount Moriah has the worst customer service. I came in on this passed Saturday and per my conversation with one of their representatives in the service department, I was to come back on Monday to pay for my car parts and they would schedule me an appointment to get the issue with my car fixed. I showed up, the representative was gone to a doctor's appointment but did not leave the information or a note in the system. He specifically told me he would do that in case he was gone when I got there. No one knew what I... read more
Business response:
Ms. P****, we apologize for any issues you may have had during your recent service visit to GOSSETT Motor Cars. I understand that you spoke to both Jason T**** And Chip B******, our Service Managers and they were able to resolve the problem to your satisfaction. we strive to keep our customers updated on all aspects during their vehicle repairs and again apologize if that was not afforded to you. We appreciate your business and look forward to serving you again in the future and giving you the 5- star experience you deserve.
Was lied to when I bought the Jeep 5 years ago and found out it had in fact been damaged and repaired carelessly before we bought it! We were charged an obscene amount for an extended warranty that included 6 oil changes and have had to fight to get them all!! Not suppose to have a deductible then my husband was charged a deductible for something that was covered under FACTORY warranty not even suppose to be charged to the extended warranty!! They rip you off, do horrible work, and are extremely difficult to deal with!! DON'... read more
Business response:
Ms. Porcher, I understand that you spoke to David Gossett, as well as Thomas Cauble, our Service Manager and they quickly resolved any concerns that you had during your most recent service visit. We realize that you believe the vehicle that you had purchased had been damaged and repaired prior to your purchase. Gossett Motor Cars has made it clear that we had no knowledge of any prior damage and we have never made any misrepresentations with regards to your concerns. The JM&A contract has already covered the cost of a needed... read more
Mr. Jeff F**** has the best customer service I've seen in a long time at Gossett Dodge on Covington Pike. He is very helpful, knowledgeable and consistent.
My experience there at the service department is entirely highly negative. And there's no amount of sorry that can fix wgat happened at this point my sorry button is broken. My wife had her car towed there to Hyundai on Covington pike. Due to the fact had it had a check engine light on the dash. This was on 7-23-20. Now the guy she dealt with let's call him "A". He told her it could be some time before they get to it possibly a week or two. But told her if she had any questions she could call or text during business hrs he'd... read more
Business response:
Mr. B*****, we apologize for any issues your wife Kim had during her recent service visit to G****** MHM. I spoke to John E*****, our service manager about the issues she was having. We understand that a job as detailed as an engine replacement is not only stressful for you as a customer but can take more time than anticipated due to having to have clearance via the manufacturer. We do apologize for any lack of communication in keeping you updated on the status of your vehicle repair. I understand Mr. E***** did offer your ... read more
PAY FOR THE WORK.THAT THERE NEVER DID..ALSO PAID FOR 4 NEW TIRES .ONLY 3 WAS PUT ON .THIS PLACE IS BAD NEWS.
First i applied for financing online, and i received a text that stated that i was approved for financing on a 2015 Chevy Silverado pick up truck for 28,932. Alexa, and she specifically told me that i could get that vehicle ans well as Mike, the salesman. we set up a date to come by to bring my required information and i did all that, then i was asked if i had a trade in since i was wanting to put 500 down payment. so i stated that i have a 2000 Dodge Durango 5.9 R/T. and those numbers were calculated, so mike said to bring ... read more
Business response:
We regret that Mr. N***** was not satisfied with his recent visit to G****** Motor Cars. We strive to make sure all our customers have a positive and stress-free buying experience. Mr. N***** states that he was -approved for financing online through a CAC link for the purchase of a 2015 Chevy Silverado pickup truck for 28,932. Communication was then initiated with Mike, one of our sales associates to follow through on the sales process. Mr. N***** and Mike set up an appointment to access and appraise his 2000 Dodge Durango a... read more
Frequently asked questions about Gossett Mazda
How is Gossett Mazda rated?
Gossett Mazda has a 4 star rating with 630 reviews.
When is Gossett Mazda open?
Gossett Mazda is open now. It will close at 6:00 p.m.
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