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Gossett Mazda
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been bringing my car here for basic service since 2019. When I got home today, I decided to check to see if everything they checked on the receipt was correct. Under the hood, I found coolant, brake fluid, etc,... bone dry. I hurried back to ***. Once I parked, the new oil began to drain from the engine into the parking lot. The mechanic was offended by my saying ***. As I was speaking to him, he rolled up the window. He wanted me to show some respect after his mistake could have destroyed my engine or gotten me killed ... read more
Business response:
Paula, I understand that you spoke to Chip ******* our Service Manager this am. (09-02-2021) about the issues you may have encountered at Gossett Kia Mt Moriah. He communicated that you and he will be working together to solve any issues that you had during your visit. We apologize that you were given an incorrect name and were waiting on a call from an employee named 'Tom T*****' - as we do not have anyone employed by that name at our Kia South location but are happy that you and Chip were able to connect and speak about t... read more
On August 17 I taking my car in for a routine oil change as I am done 3 Times before with Gossett **********. I've never had an issue or problem. After my oil change I noticed that my car was leaking oil. I informed them of the leak and I brought it in exactly a week later. I was told over the phone is would be covered, I would get a loaner car, etc etc. when I got there that was not the case. They told me that the seal was faulty and that I would have to be out of pocket over $700. According to the print out that their Serv... read more
Business response:
Amy, we apologize if you had any issues during your recent visit to Gossett VW. It is true that Daniel your service advisor did misquote concerning your vehicle warranty but once the mileage was verified, it did show that your warranty had expired. We do apologize for that miscommunication and for it being Daniels day off when you came for your appointment. I understand that you spoke to Dwayne, our Service Manager and he stated that he would call your extended warranty company that you bought elsewhere and try to get the re... read more
I purchased a 2019 chevy colorado from gossett motor cars on 7/21/2021. I asked the sales manager upon signing the paperwork would I be able to return the vehicle if I'm not satisfied and he said "no because Tennessee does not have a vehicle return policy anymore no matter how long i keep the vehicle. I'm not fully satisfied with my purchase because I believe that I was overcharged because it doesn't have all options that one would expect for the price that was charged to me.
Business response:
Mr. B****, we apologize if you have not been satisfied with your recent vehicle purchase. It is our policy to be upfront and honest with our customers as to our no-return policy once purchased in Tennessee. We do appreciate your business and hope that we can continue to serve you in the future.
I purchased a 2019 chevy colorado from gossett motor cars on 7/21/2021. I asked the sales manager upon signing the paperwork would I be able to return the vehicle if I'm not satisfied and he said "no because Tennessee does not have a vehicle return policy anymore no matter how long i keep the vehicle. I'm not fully satisfied with my purchase because I believe that I was overcharged because it doesn't have all options that one would expect for the price that was charged to me.
Business response:
Mr. B****, we apologize if you have not been satisfied with your recent vehicle purchase. It is our policy to be upfront and honest with our customers as to our no-return policy once purchased in Tennessee. We do appreciate your business and hope that we can continue to serve you in the future.
Today I was at Gosset Motor Cars to pick up my truck, when I got there I was helped by Mike J******, and was yelled at he treated me in Avery bad manner, when asked him questions about what needed to be done he just handed the papers and told me, " it says in there", so he did not wanted to to take the time and explain it to me. I asked home about what I was being charged and told him that I thought it was covered by warranty and he just yelled and told me that it was my truck and I had to pay for it, I know that and it was ... read more
Business response:
Mr. Z*****, we apologize for any issues during your recent visit to G****** Motor Cars. We pride ourselves in treating our customers with the utmost respect and there is no excuse if you did not feel that way during your encounter with our Service Writer. I understand that Mr. C*****, our Service Manager and Mr. G****** have both spoken with **** about your visit. We appreciate your business and hope that we can earn your trust and continue to serve you in the future.
Today I was at Gosset Motor Cars to pick up my truck, when I got there I was helped by Mike J******, and was yelled at he treated me in Avery bad manner, when asked him questions about what needed to be done he just handed the papers and told me, " it says in there", so he did not wanted to to take the time and explain it to me. I asked home about what I was being charged and told him that I thought it was covered by warranty and he just yelled and told me that it was my truck and I had to pay for it, I know that and it was ... read more
Business response:
Mr. Z*****, we apologize for any issues during your recent visit to G****** Motor Cars. We pride ourselves in treating our customers with the utmost respect and there is no excuse if you did not feel that way during your encounter with our Service Writer. I understand that Mr. C*****, our Service Manager and Mr. G****** have both spoken with **** about your visit. We appreciate your business and hope that we can earn your trust and continue to serve you in the future.
Kia on covington pike Service Dept. Just Sucks. I have had my car over there for 2 weeks, and when I call they just say they are working on it. I have been calling the Service manager 3 times now without a call back. I have call the general manager 3 times now with a call back. The service writers pit me on hold for 30 mins, just to tell me they are working on it. For something that should about a hour to fix 2 weeks is enough. I'm going to get my car back .
Business response:
Dennis, I understand that you spoke to Mike C****** our Service Manager and the issue has been resolved to your satisfaction and your vehicle has been picked up from our Service Dept. Please give us a call if you have any questions or concerns. We appreciate your business and hope we can serve you again in the future. Thank you in advance.
Kia on covington pike Service Dept. Just Sucks. I have had my car over there for 2 weeks, and when I call they just say they are working on it. I have been calling the Service manager 3 times now without a call back. I have call the general manager 3 times now with a call back. The service writers pit me on hold for 30 mins, just to tell me they are working on it. For something that should about a hour to fix 2 weeks is enough. I'm going to get my car back .
Business response:
Dennis, I understand that you spoke to Mike C****** our Service Manager and the issue has been resolved to your satisfaction and your vehicle has been picked up from our Service Dept. Please give us a call if you have any questions or concerns. We appreciate your business and hope we can serve you again in the future. Thank you in advance.
Gossett Kia Mount Moriah has the worst customer service. I came in on this passed Saturday and per my conversation with one of their representatives in the service department, I was to come back on Monday to pay for my car parts and they would schedule me an appointment to get the issue with my car fixed. I showed up, the representative was gone to a doctor's appointment but did not leave the information or a note in the system. He specifically told me he would do that in case he was gone when I got there. No one knew what I... read more
Business response:
Ms. P****, we apologize for any issues you may have had during your recent service visit to GOSSETT Motor Cars. I understand that you spoke to both Jason T**** And Chip B******, our Service Managers and they were able to resolve the problem to your satisfaction. we strive to keep our customers updated on all aspects during their vehicle repairs and again apologize if that was not afforded to you. We appreciate your business and look forward to serving you again in the future and giving you the 5- star experience you deserve.
Frequently asked questions about Gossett Mazda
How is Gossett Mazda rated?
Gossett Mazda has a 4 star rating with 652 reviews.
When is Gossett Mazda open?
Gossett Mazda is closed now. It will open on Monday at 9:00 a.m.
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