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Gossett Mazda
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 6/5/23, my 2011 Kia **** was broken into, and my son called Gossett Kia on Mt. Moriah to inquire about the timetable on repairing my vehicle. My son spoke with ***** and was told 6 weeks to repair the car. I notified the insurance company, and a tow truck was sent immediately, and we proceeded to Gossett Kia. When we arrived, I introduced myself to ***** and told him he had spoken to my son about the car. He instructed the tow truck driver where to take the car and we then went inside to give him my information. He told m... read more
I took my wife's 2012 ********** Beatle to Gossett ********** in March of 2022 for a oil leak on the front seal , while they were there I asked them to change everything behind the front cover while they had it off and also the A/C compressor and according to them they did. They said it was ready so my sister and I went to pick it up. Upon arrival I spoke to the service manager and then went to pay my bill which was almost $3000 dollars which I paid in **** got my receipt, went and got the car left and got 2 miles and the ca... read more
My car there now told me i need it a battery paid for a battery ****** went to pick my car up yesterday battery light still on didn't pull off told the service manager ********************* now they tell me i need an alternator another ****** they make you feel like you a dam fool ,an when they get your money they talk to you so dam disrespectful.i am going to try an meet with mr.al gossett .
I took my vehicle in due to a recall on March 31, 2023 at 7 A.M. My husband was told that the an extension was given due to parts not being available. However, our vehicle was still making noise and we want it fix. We left it there for them to fix it. After a couple of days, we found out it would $1,200 to fix the issue. April 12, 2023 was told we would be able to pick up our vehicle on Thursday. So on Friday, we call to find out if we could pickup our car. Their responds was it's going to be an additional $4,000. We are now... read more
Bought my vehicle new of 2021 and it had a code showing and they said that they would fix. Time came to fix it I made a trip back to ******* which is about 200 miles round trip and they didnt have the part. Waited about another month and their service ***** had the part in but still couldnt clear the code. Ended up taking it to another dodge dealer and the cleared the code in a hour. I took my car for and oil change at Gossett and they damaged my vehicle over their tire tread reader car bottom out and they refused to take bl... read more
Kept my car for four weeks and still didn't fix it **************************** called spoke to my wife told her it was the switch would fix it and give one new key. when I picked the car up on 7/ 21 /22 at **** am they charged ****** dollars did not give me a key and he said it was fixed. I dove it home turned it off it was still doing the same thing it was not fixed . I called the manager ************************* he told me he would have it towed back and they would fix it. They towed it back now *************************... read more
Terrible customer service response returned parts for refund, parts were delivered, a week later no refund.
Business response:
William, after speaking with our Parts Manager I understand this issue has been resolved. We apologize if the refund took longer than you anticipated but there is a process to follow during the refund. Our records show you were refunded $26.87 for the bolts that were ordered via another dealership at 1:44 pm on 5/20/22. Please reach out if you need any additional assistance. Thank you.
I've been bringing my car here for basic service since 2019. When I got home today, I decided to check to see if everything they checked on the receipt was correct. Under the hood, I found coolant, brake fluid, etc,... bone dry. I hurried back to ***. Once I parked, the new oil began to drain from the engine into the parking lot. The mechanic was offended by my saying ***. As I was speaking to him, he rolled up the window. He wanted me to show some respect after his mistake could have destroyed my engine or gotten me killed ... read more
Business response:
Paula, I understand that you spoke to Chip ******* our Service Manager this am. (09-02-2021) about the issues you may have encountered at Gossett Kia Mt Moriah. He communicated that you and he will be working together to solve any issues that you had during your visit. We apologize that you were given an incorrect name and were waiting on a call from an employee named 'Tom T*****' - as we do not have anyone employed by that name at our Kia South location but are happy that you and Chip were able to connect and speak about t... read more
On August 17 I taking my car in for a routine oil change as I am done 3 Times before with Gossett **********. I've never had an issue or problem. After my oil change I noticed that my car was leaking oil. I informed them of the leak and I brought it in exactly a week later. I was told over the phone is would be covered, I would get a loaner car, etc etc. when I got there that was not the case. They told me that the seal was faulty and that I would have to be out of pocket over $700. According to the print out that their Serv... read more
Business response:
Amy, we apologize if you had any issues during your recent visit to Gossett VW. It is true that Daniel your service advisor did misquote concerning your vehicle warranty but once the mileage was verified, it did show that your warranty had expired. We do apologize for that miscommunication and for it being Daniels day off when you came for your appointment. I understand that you spoke to Dwayne, our Service Manager and he stated that he would call your extended warranty company that you bought elsewhere and try to get the re... read more
Frequently asked questions about Gossett Mazda
How is Gossett Mazda rated?
Gossett Mazda has a 4 star rating with 630 reviews.
When is Gossett Mazda open?
Gossett Mazda is open now. It will close at 6:00 p.m.
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